Production Manager

Job Title:
Service Operations Support Manager in Training

Position Overview:
The Service Operations Support Manager in Training is accountable for performing the job duties and responsibilities below, which primarily involve managing and leading associates.

Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Team Overview:
This role supports the Operations Manager by managing associates, maintaining inventory, and ensuring operational excellence across service functions while contributing to a positive customer and associate experience.

Role Responsibilities:

• Manage and lead associates to achieve production targets, maintain and control inventory levels, and provide exceptional customer service

• Conduct informal and formal observations of associates

• Communicate expectations and provide feedback to associates

• Participate and make recommendations in the screening/hiring and development of associates

• Maintain key performance measures

• Learn, participate and execute continuous improvement efforts

• Assist with the development and execution of production plans

• Ensure proper inventory levels of all materials and equipment including, but not limited to personal protective equipment, tools, and chemicals using the supply ordering system

• Provide support to sales, business office and purchasing teams when needed

• Ensure compliance with all aspects of risk management including the administration of loss prevention, facility maintenance, environmental, health, and safety guidelines

• Handle customer concerns in a quick, efficient, and friendly manner

• Other duties and responsibilities as assigned by the Operations Manager

Required Qualifications:

• Possess a minimum of 5 years management experience in a complex, fast-paced environment

• Work through and manage a team to achieve production goals

• Read, interpret and transcribe data in order to maintain accurate records

• Demonstrate the ability to multi-task

• Speak and listen effectively in dealing with customers/associates, both in person and over the phone

• Demonstrate above average computer skills with a variety of common and proprietary software

• Combination of indoor and outdoor work environment; may include working in noisy situations and/or inclement weather conditions

• Requires walking or standing for extended periods of time

• Variety of work schedules with shifts that may include nights, weekends, and holidays

• Occasional travel to other work locations

• Follow all CarMax, state and federal policies, rules and regulations, including, but not limited to: O.S.H.A., and EPA, Personal Protective Equipment, proper waste disposal in required areas, attendance, Asset Protection, Integrity and Standards of Professional Appearance

About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.