Location General Manager

LGM in Training - XF

Position Overview

The Location General Manager (LGM) has ultimate responsibility for store operations of one or more assigned locations. The LGM creates an exceptional associate and customer experience aligned with CarMax culture.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Team Overview

Leads store operations and senior management teams to drive strategy, associate development, and customer satisfaction while ensuring alignment with CarMax culture and business goals.

Role Responsibilities

• Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management

• Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business

• Displays financial responsibility through P&L management

• Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience

• Interviews, hires, trains and promotes associates to support store operations and company growth

• Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process

• Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to team

• Champions and implements both company and store initiatives for consistent execution and continuous improvement

• Manages daily store operations by interpreting, communicating and executing policies and procedures

• Resolves customer and associate issues

• Facilitates and participates in meetings and conference calls

Required Qualifications

• Multi-task in a high energy, fast-paced work environment

• Speak, listen, and write effectively in dealings with customers and associates across departments

• Read, interpret, and transcribe data in order to maintain accurate records

• Make independent judgments regarding critical business decisions

• Identify business opportunities and suggest improvements

• 5 years management experience, retail management experience preferred

• Completion of CarMax provided training

• Intermediate PC skills

• Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions

• Rotating schedule with shifts that will include nights, weekends, holidays, 12-hour days

• Occasional travel for meetings, training, and special assignments

• Flexibility to work at multiple locations or relocate

• Wear CarMax clothing (acquired through the company) at all times while working in the store

Preferred Qualifications

• Bachelor’s Degree

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.