BDC Representative – Appointment Setting

Orlando, FL

Position Summary

Carl Black Automotive Group is seeking a motivated, customer‑focused BDC Representative to join our Business Development Center.
This role is NOT involved in the sales transaction process. Instead, you will represent our dealership’s reputation, transparency, and long-standing presence in the community to encourage customers to visit the store.

Your primary responsibility is to professionally engage with potential customers, answer questions, and set appointments — acting as the welcoming first point of contact, not a salesperson. This is an on-site, full-time role.

Shift Schedule

(We alternate schedules where possible and work with your availability.)

• Opening Shift: 8:30 AM – 5:20 PM (1‑hr break) | Mon–Sat
• Closing Shift: 12:10 PM – 9:00 PM (1‑hr break) | Mon–Sat
• Sunday Shift: 11:00 AM – 6:00 PM

Salary

Competitive annual earnings between $31,000–$57,000, depending on performance.

Benefits

We offer a full benefits package including:

• Flexible scheduling
• Weekly base pay monthly commissions (avg. $1,400–$4,500 per month)
• Paid vacation
• Medical & dental insurance
• Life insurance
• 401(k) plan

Top performers have opportunities to earn above the listed range.

What You’ll Do

• Respond to inbound sales inquiries via phone, internet, and email.
• Make ~100–120 outbound calls per day to follow up with prospects.
• Set 3–5 qualified appointments daily for the sales team.
• Represent the Carl Black brand with professionalism, transparency, and helpfulness.
• Track and analyze performance metrics to improve results.
• Maintain timely communication and meet daily/weekly deadlines.
• Work closely with sales and service teams to ensure a seamless customer experience.
• Maintain a positive attitude while handling customer concerns.
• Stay self‑motivated, organized, and accountable.

What This Role Is Not

• You do NOT negotiate prices.
• You do NOT sell vehicles.
• You do NOT handle paperwork or the transaction process.

Your role is to build trust, answer questions, and encourage customers to visit — leveraging our dealership’s reputation and community presence to drive showroom traffic.

Qualifications

• Strong computer skills; proficient in Microsoft Office.
• Excellent verbal and written communication.
• Detail-oriented with strong organizational skills.
• Comfortable working in a fast-paced, deadline-driven environment.
• Friendly phone presence and strong people skills.
• Self-driven and dependable.
• Must be available for full-time hours, including some closing shifts and either Saturday or Sunday when needed.

Career Growth Opportunities

Carl Black Automotive Group operates five locations along the East Coast, offering internal advancement for individuals who demonstrate accountability, teamwork, and a willingness to learn.