What are the responsibilities and job description for the BDC Representative | Setting Service Appointments position at Carl Black Automotive Group?
Service BDC Representative
Orlando, FL
At Carl Black Automotive, we acquire thousands of leads per month to be processed. Our Business Development specialist requires a keen sense of urgency to customer requests or inquiries funneling through to our dealership. Candidates must be able to multi-task several requests with immediate response. This is a Full-Time position that provides our benefits package with flexible schedule of 40 hours per week.
The Service BDC Specialist position has a paid weekly base salary monthly commission earnings averaging $3,200 per month based on performance.
Shifts:
Monday through Saturday
- Opening Shift: 7:30 am - 4:30 pm. (1-hour break)
- Mid Shift: 8:00am/8:30 am - 5:00 pm/5:30 pm. (1-hour break)
- Closing Shift: 9:00 am - 6:00 pm. (1-hour break)
- Closed on Sundays
Job Duties:
- Handling service inquiries via phone/internet and set up appointments.
- Work closely with service associates following through on all internet leads and phone calls on a daily basis.
- Commission consists of appointments shown, with bonuses paid for volume, averages, and consistency.
- Team Environment - we all work together to provide the best customer experience.
- Accountability - We track your metrics daily to ensure we are maximizing your opportunity, as well as providing the best experience for our clients.
Minimum Qualifications:
- Excellent PC skills with Microsoft office products and able to multitask.
- Must be able to effectively complete tasks in a deadline-driven environment.
- Strong verbal and written communication skills.
- Strong organization with great attention to detail.
- Self-Motivated.
- Pleasant phone voice with great people skills.
- Must be able to perform in a fast-paced environment.
- Must have an energetic phone personality and able to handle concerned customers.
- Must be able to work full-time hours, and some Saturdays.
Benefits:
- Hourly pay PLUS monthly commission based on performance.
- Flexible Schedule
- Paid vacation
- Medical and Dental insurance available
- Life insurance
- 401k
Salary : $12 - $20