What are the responsibilities and job description for the Customer Service Assistant position at Caribe Travel?
Company Description
Caribe Travel is an accounting company based out of 4704 Park Ave, Weehawken, New Jersey, United States. We specialize in providing top-notch accounting services to our clients, ensuring detailed financial management and excellent customer support. Our commitment to service excellence has made us a preferred choice for clients in the region.
Role Description
This is a full-time on-site role for a Customer Service Assistant. The Customer Service Assistant will be responsible for handling customer inquiries, resolving issues, and providing support to clients. The role involves interacting with customers through various channels, maintaining client records, and ensuring high levels of customer satisfaction.
Qualifications
- Excellent Communication Skills: verbal and written communication proficiency
- Customer Service Skills: problem-solving, active listening, and interpersonal skills
- Organizational Skills: ability to manage and update client records efficiently
- Technical Skills: proficiency in using customer service software and other relevant tools
- Relevant qualifications: High school diploma required; additional certifications or coursework in customer service or a related field is a plus
- Previous Experience: Prior experience in a customer service role is highly desirable
- Ability to work effectively on-site at our Union City, NJ, location