AVP Operations

W2 only, no C2C, must be authorized to work in the US (both now and in the future).

AVP Operations (Direct Hire) - in Green Bay , WI. Apply now for this opportunity at Carex!

Carex is partnering with a financial industry partner to hire an AVP of Operations who will play a key leadership role in advancing operational excellence, enhancing member experience, and strengthening risk management practices. Reporting to the SVP of Operations, this leader will oversee Support Services, Deposit Operations, and Fraud/Card Services, ensuring integrity, driving innovation, and aligning operations with the organization’s strategic goals.

This is an on-site position in Green Bay, WI.

What You’ll Do

• Partner with the SVP of Operations to define and execute operational strategies that support organizational objectives.
• Lead continuous improvement initiatives to enhance efficiency, member experience, and risk mitigation.
• Provide insight on trends and best practices in fraud prevention, payments, and operational strategy.
• Oversee Support Services, Deposit Operations, and Fraud/Card Services with a focus on accuracy, efficiency, and regulatory compliance.
• Manage and develop high-performing teams through clear goal-setting, coaching, and professional development planning.
• Ensure effective fraud and risk management practices are in place to protect member assets and organizational integrity.
• Drive the implementation of technology and process improvements to increase scalability and resilience.
• Collaborate with internal departments, vendors, and industry partners to deliver seamless service and operational excellence.
• Align procedures and controls with internal standards and regulatory requirements to ensure compliance and governance.
  
  
  

What You’ll Bring

• Bachelor’s degree in Business, Finance, or a related field required; advanced degree or certifications (AAP, NCP, CCE, CSME, PMP, Lean Six Sigma) preferred.
• At least 5 years of progressive leadership experience in financial services operations, ideally within a credit union or banking environment.
• Proven success managing multiple operational functions with a deep understanding of deposit operations, fraud prevention, card services, and payments.
• Strong knowledge of financial regulations and risk management best practices.
• Demonstrated ability to lead strategic initiatives, manage change, and drive operational improvements.
• Excellent leadership, communication, and collaboration skills with a focus on fostering a member-centric culture.
• Ability to partner cross-functionally and influence decision-making at all organizational levels.
  
  
  

Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.