Quality Assurance-Field Specialist (Medical Workstations)

Benefits:

• Competitive salary
• Dental insurance
• Health insurance

Position Title: QA / Field Services Specialist – Medical Workstations

Department: Operations / Quality Assurance Reports To: President & COO Status: Full-Time Job Level: 6

Role Summary: The QA / Field Services Specialist is responsible for ensuring the quality, reliability, and proper functionality of our medical workstation systems throughout their lifecycle from incoming material inspection to final installation and customer/field services support. This position plays a key role in maintaining product integrity, coordinating with sourcing and operations teams, providing technical training to end users, and supporting warranty and service activities in the field.

Essential Duties:

• Inspect received materials, parts, and components in coordination with the Procurement Specialist to verify compliance with specifications and quality standards.
• Oversee proper storage, handling, and staging of materials prior to workstation assembly and delivery.
• Collaborate with the Sourcing and Production teams to address supplier or material-related concerns.
• Document and report inspection results, quality issues, and corrective actions.
• Assembly and delivery of workstations per sales request at customer’s sites (or in Dayton HQ).
• Main point of services for field services requests and warranty.
• Assemble medical workstations either on-site at customer facilities or pre-assemble units at the company facility as required.
• Ensure all assemblies meet company standards, safety requirements, and performance expectations.
• Perform functional tests and final verification prior to customer delivery and handoff.
• Provide training to end users and client staff on the proper use, care, troubleshooting and maintenance of workstation systems.
• Teach troubleshooting procedures and best practices for maintaining system performance and reliability.
• Develop and maintain training materials, guides, and documentation as needed.
• Respond to technical service requests, perform diagnostics, and implement solutions for product-related issues.
• Coordinate and execute warranty service activities in accordance with company policy.
• Document service visits, repairs, and resolutions in the service management system.
• Provide feedback to design, engineering, and production teams to enhance product quality and field performance.
• Support process improvement initiatives related to QA, assembly, sourcing, and service delivery.

Qualifications:

• High school diploma or technical certificate required, associate or bachelor’s degree in a related technical field preferred.
• 2 years of experience in quality assurance, field service, or assembly of medical or technical equipment.
• Strong mechanical and electrical aptitude.
• Dayton Ohio Office with Field-Based Travel to Customer Sites
• Excellent problem-solving and communication skills.
• Proficiency in basic computer applications (MS Office, service documentation tools).