Program Coordinator and Site Supervisor

Benefits:

• Health insurance
• Paid time off

PROGRAM COORDINATOR AND SITE SUPERVISOR (PCSS)

Department: Affiliate/Partner Programs
Reports To: Vice President for Programs / RRN Supervising Position
FLSA Status: Exempt/Full-Time Job Level: 4
Looking for someone in the Cincinnati area that is willing to travel to Dayton

Job Summary

The Program Coordinator and Site Supervisor (PCSS) oversees the daily coordination of resident, family, and youth programming within RRN-affiliated communities, including afterschool, behavioral health, and care coordination initiatives delivered through the Carex RRN partnership. The PCSS ensures that programs meet community needs, regulatory standards, and Medicaid compliance requirements. This role supervises Service Coordinators, Care Coordinators (QMHS), and program facilitators while building a supportive, trauma-informed environment that promotes stability and growth among residents.

Essential Duties and Responsibilities

Program Oversight & Coordination

• Oversee daily operations of on-site and remote programming, including afterschool, life-skills, and wellness sessions.
• Coordinate the integration of resident service coordination with Carex’s behavioral health and QMHS activities.
• Manage scheduling for counseling sessions, group facilitation, and afterschool enrichment programs.
• Monitor compliance with RRN, Carex, HUD, and Medicaid guidelines, ensuring proper documentation and billing readiness.
• Lead the implementation of hybrid and joint models where applicable.

Supervision & Training

• Provide daily oversight and support to Service Coordinators, Care Coordinators (QMHS), and program facilitators.
• Participate in and co-facilitate staff supervision and training meetings with Carex and RRN leadership.
• Support the training ladder that helps Associate-degreed Service Coordinators advance toward QMHS certification.
• Conduct monthly quality assurance (QA) and case review sessions with staff, ensuring alignment with care and compliance standards.

Resident & Community Engagement

• Serve as the primary liaison for Carex and RRN programming at assigned communities.
• Build partnerships with schools, youth organizations, and community agencies to expand service reach.
• Ensure after-school and therapeutic programming operates safely and effectively, promoting family engagement and youth development.
• Maintain visibility on-site during peak program hours (afternoons and early evenings).

Data & Reporting

• Track program outcomes using Resident Connect and Carex EHR data systems.
• Prepare monthly performance and compliance reports summarizing resident engagement, QMHS billing, and service outcomes.
• Monitor documentation accuracy and coordinate data exchange between Carex and RRN.

Continuous Improvement

• Identify program challenges, propose corrective action plans, and lead implementation of improvement strategies.
• Participate in strategic planning for service expansion and workforce development initiatives.

Qualifications

• Bachelor's degree in social work, Psychology, Education, or related field (Master’s preferred).
• Minimum 3 years of experience in program management, youth development, or behavioral health coordination.
• Eligibility or experience toward QMHS credentialing preferred.
• Strong understanding of HUD, Medicaid, and CORES compliance frameworks.
• Proven leadership, organizational, and communication skills.
• Proficient in Microsoft Office Suite and data management systems (e.g., EHR, Resident Connect).
• Must have valid driver’s license and reliable transportation for local travel between program sites.

Working Conditions

• Primarily office-based with frequent site visits to RRN communities and Carex-affiliated locations.
• Schedule aligns with afterschool and evening program hours; occasional weekends may be required.
• Must be able to work in varied environments, including classrooms, community centers, and outdoor spaces.

Physical Requirements

• Ability to sit, stand, and walk for extended periods during site visits or events.
• Ability to lift and move up to 25 pounds.
• Visual and auditory capacity to engage safely and effectively in active program environments.

EEO & ADA Compliance

Carex and Resident Resources Network are Equal Opportunity Employers and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform the essential functions of the role.

Flexible work from home options available.