What are the responsibilities and job description for the Customer Service position at Careerxchange?
Customer Service Representative
Location: Hialeah Gardens, FL
A well-established and growing supplier in Hialeah Gardens is seeking a Customer Service Representative to join its team. This is an excellent opportunity for a customer-focused professional who enjoys working in a fast-paced environment and takes pride in delivering exceptional service.
The ideal candidate will have experience managing a high volume of customer interactions, processing orders, resolving issues, and coordinating with internal departments to ensure customer satisfaction.
Key Responsibilities:
- Handle a high volume of inbound customer calls and emails
- Enter and process customer orders accurately and efficiently
- Create, track, and manage customer service tickets
- Follow up on open orders, deliveries, and customer inquiries
- Process credit memos, returns, and order adjustments
- Provide product and order information to customers
- Coordinate with warehouse, shipping, and accounting departments to resolve issues
- Maintain accurate customer records and documentation
- Ensure timely and professional communication with customers
Qualifications:
- Previous customer service experience in a distribution, manufacturing, supplier, wholesale, or similar environment preferred
- Strong data entry and order processing skills
- Experience handling high call volumes and multitasking in a fast-paced setting
- Familiarity with credit memos, returns, and customer account support
- Excellent communication and problem-solving skills
- Strong attention to detail and organizational skills
- Proficiency with Microsoft Office and ERP/order management systems is a plus
- Bilingual (English/Spanish) preferred
What We Offer:
- Stable, long-term opportunity with a reputable company
- Competitive compensation
- Benefits package available
- Supportive team environment
- Opportunity for professional growth and advancement
If you are a motivated customer service professional who thrives in a fast-paced environment and enjoys building strong customer relationships, we encourage you to apply.
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