What are the responsibilities and job description for the Store Manager-Jonesboro position at Careers?
STORE MANAGER
Arkansas based R&E Supply is seeking a full-time Store Manager in Jonesboro, Arkansas. Do you have HVAC distribution experience and are you looking for greater opportunity? Can you lead teams to provide great customer service? Do you want to align yourself with a HVAC distribution company that is growing? If you are saying "yes", we would be honored for you to consider a Store Manager position at our HVAC distribution company.
ABOUT R&E SUPPLY
Our family-owned HVAC (and commercial refrigeration) distribution business has been in business over 85 years. At R&E Supply we treat our employees like family, and we value integrity, excellence, communication, and relationships. We understand that great customer relationships are essential to our success. We are passionate about our work and dedicated to earning each customer's trust. Expectations are high, but flexibility is extended when employees need it. We are in an exciting growth phase and are looking for great Store Managers in cities throughout Arkansas!
A DAY IN THE LIFE OF A STORE MANAGER
Being the best at customer service and customer relationships is what motivates you and drives your success. Your store is growing because you have built a team with positive energy that knows how to be professional and friendly while also having some fun. Customers feel at home with your team and appreciate the great service and attention to detail. Extra effort is made to earn customer trust, whether by locating hard to find parts, providing an extra delivery, or quickly owning and correcting mistakes. You know you cannot do it all, so your focus is coaching and training your team and giving them more and more responsibility. This enables you to have time to strengthen customer relationships and assist in troubleshooting challenging problems. Some days are hectic and stressful, but you get the job done because your team is cross trained and knows how to work together and will take on any task, no matter how big or small. Things don't always go right, but your customers stick with you because you have a relationship and mutual respect. There is a lot to your job, and you feel good about each day knowing you have worked hard to be an effective leader.
RESPONSIBILITIES
- Coach, train, and motivate your team to get to know customers and consistently provide great customer service. Set expectations and hold team members accountable
- Lead by example and work according to company culture and values
- Create an environment where customers are respected and made to feel right at home
- Help customers succeed by offering solutions based on strong knowledge, excellent service, and great products
- Exceed customer expectations by taking time to listen and help solve their problems
- Follow company procedures and utilize the inventory computer system to execute
- Maintain an orderly and clean store with accurate inventory and appealing showroom
- Coordinate inventory control activities, including receiving, stocking, transfers, cycle counts, returns, and warranty processing
- Manage omnichannel customer orders: walk-in, phone, text, email, e-commerce
- Manage efficient and timely customer delivery
- Partner with Territory Managers to grow sales and your customer base
- Work with home office departments including purchasing, inventory control, credit and collections, training, and human resources