What are the responsibilities and job description for the Customer Service Coordinator position at Careers Integrated Resources Inc?
Job Title: Customer Service Coordinator
Location: Corning, NY (This is currently a hybrid role with 3 days in the office and 2 days working remotely.)
Duration: 10 Months possible extension
Working Hours: Monday-Friday, 7:30 AM-4:30 PM or 8:00 AM-5:00 PM
Pay Range: $19 hourly
Job Description:
Job Highlights:
Job Summary:
Key Responsibilities:
Education:
Skills:
Experience:
Adaptability:
Location: Corning, NY (This is currently a hybrid role with 3 days in the office and 2 days working remotely.)
Duration: 10 Months possible extension
Working Hours: Monday-Friday, 7:30 AM-4:30 PM or 8:00 AM-5:00 PM
Pay Range: $19 hourly
Job Description:
Job Highlights:
- This role is ideal for individuals who are highly organized, customer-focused, and thrive in a fast-paced environment.
- It offers a blend of onsite and remote work, providing flexibility while maintaining a structured schedule.
- Opportunities for collaboration and professional growth are key aspects of the position.
Job Summary:
- The Internal Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance.
- The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.
Key Responsibilities:
- Customer Support: Provide exceptional service to internal customers via phone/email/Teams
- Liaison Role: Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries.
- Conference Room Scheduling: Manage reservations and setup requests using specialized scheduling software.
- Work Order Management: Process and enter work orders in designated software, collaborating with service partners for timely completion.
- Event Coordination: Assist department groups in planning and executing customer events.
- Recordkeeping: Maintain accurate records of requests, orders, and communications.
- Customer Service Excellence: Deliver high-quality service while adhering to company policies and standards.
Education:
- Required: 2-year degree (preferably in business-related fields).
Skills:
- Strong written and verbal communication skills for building positive relationships across all organizational levels.
- Exceptional organizational and multitasking abilities, with attention to detail.
- Technical proficiency with scheduling and work order software, or aptitude for learning new systems quickly.
Experience:
- Preferred: Previous experience in a call center, customer service, or administrative support role.
Adaptability:
- Ability to thrive in a fast-paced environment and respond effectively to changing priorities.
Salary : $19