Administrative Manager

Why Work for Vondel Mortuary - South Lakes?

Service

• At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
• Work with leading experts in the funeral and cemetery profession.

Benefits

• Financial assistant programs encouraging employees through education and development in industry related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

Culture

• We value honesty, courage, integrity, ethical behavior and the development of personal growth.
• We are rooted in the communities to provide a personal touch to every family we serve.
• We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

Summary/Objective

This position is responsible for performing a variety of administrative, accounting and operational-related tasks to support the growth of the business and the overall mission of Park Lawn Memorial Group, LLC.

Essential Functions

• Directly responsible for all administrative assistants not assigned to a location under a funeral home manager (a.k.a. “Floating Admins”) and the Courier.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
• Maintains a cohesive working relationship with employees to foster and promote a cooperative and harmonious working climate which be conducive to maximum employee morale, productivity, and efficiency and effectiveness.
• Keeps management team promptly and fully informed of all issues/concerns or unusual matters of significance and takes prompt corrective action where necessary or suggest alternative courses of action which may be taken.
• Ensures proper training of personnel assigned and development of individuals for future advancement.
• Provides coaching, counseling and disciplinary action up to and including termination for employees reporting to this position.
• Facilitates weekly administrative staff meetings to ensure company policies and processes are being adhered to.
• Facilitates daily operations call to provide announcements, guidance and support.
• Oversees recruiting and participating in the hiring process for Administrative Assistant and Courier positions. Assist with recruiting, as needed, for other positions.
• Acts as liaison to Human Resources for the processing required documents for hiring of administrative staff to adhere to company, state and federal policies.
• Assists staff with obtaining and updating end-user access for internal operating systems and software.
• Reviews timesheet entries and approvals in company time-keeping system.
• Maintains local websites; ensures content and employee information is up-to-date and coordinate employee access with System Administrator.
• Performs as in-house liaison for Vital Records and e-Vitals DAVE system.
• Advises Corporate of any needed/required updates of Company operating software.
• Maintains master schedule of vacation, holidays, etc. for the entire region.
• Compiles and reports on statistical data as required by the business or VP of Operations.
• Provide internal support to location managers and staff.
• Performs other duties as assigned

Competencies

• Communication Proficiency.
• Teamwork Orientation.
• Detail Orientation.
• Thoroughness.
• Customer Service Orientation.
• Time Management.

Required Education, Experience, Certifications and Licensure

• College degree or equivalent combination of education and experience preferred.
• Valid state issued driver’s license in good standing and acceptable driving record.

Preferred Education, Experience, Certifications and Licensure

• Attendance or enrollment in Funeral Director/Mortuary School preferred.
• At least 1-year experience in funeral arranging.

Additional Eligibility Qualifications

• Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
• Demonstrated willingness to participate in growing market share through community involvement.
• Creativity when dealing with client families
• Able to read, write and speak English fluently. Bilingual is a plus.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferred
• Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
• Maintains a positive attitude and working environment through organization and communication.
• Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.

Supervisory Responsibility

This position has direct supervisory responsibilities.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The duties associated with this position are generally performed in an indoor office setting.
• Equipment used to perform the essential function of this position includes, but is not limited to computer, fax, copier, merchant terminal, multi-line phone system, personal or company owned vehicle.
• Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 25 pounds.
• This position may also require reaching, pushing, and pulling.
• This position may also be exposed to chemicals and/ or blood borne pathogens. Exposure risk is considered:    ___√___ Low      _____ Moderate     _____High

Travel

• This position may require up to 10 percent out of area and overnight travel.
• Travel is primarily local occurring during the business day only.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.