Account Manager

Our client is a growing calibration and industrial services company that partners with leading technology companies throughout the Bay Area and beyond, providing precision calibration solutions and exceptional customer support. They are seeking an experienced Lead Account Manager to manage and grow a portfolio of key customer accounts, serving as the primary point of contact throughout the client lifecycle. This onsite, full-time, temp-to-hire opportunity is based in Santa Clara, CA with commission opportunities available upon permanent hire.

Key Responsibilities

• Serve as the primary point of contact for all assigned customer accounts.
• Build, maintain, and strengthen long-term client relationships through proactive communication and exceptional service.
• Manage an assigned portfolio of accounts, ensuring customer satisfaction and retention.
• Coordinate calibration service schedules with internal teams.
• Prepare quotations, follow up on purchase orders, and manage contract renewals.
• Generate invoices and monitor payment status.
• Respond promptly to customer inquiries and resolve issues professionally.
• Track account activity and maintain accurate records within Salesforce and other CRM platforms.
• Collaborate with internal departments to ensure projects and customer requests are completed efficiently.
• Identify opportunities to expand services within existing accounts and support overall business growth.
• Communicate progress on customer initiatives and account activity to leadership.
• Balance multiple priorities while maintaining outstanding attention to detail and responsiveness.

Qualifications

• 6 years of experience in B2B account management, customer success, or technology sales.
• Experience managing relationships with technology industry clients.
• Demonstrated success managing multiple customer accounts in a fast-paced environment.
• Outstanding written and verbal communication skills.
• Highly organized with exceptional attention to detail and follow-through.
• Strong problem-solving abilities, sound judgment, and a proactive mindset.
• Excellent interpersonal skills with the ability to build trust and credibility with customers and colleagues.
• Positive, professional, and service-oriented approach.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Salesforce or similar CRM platforms.
• Bachelor's degree in Business Administration, Sales, Economics, or a related field preferred.
• Must be authorized to work in the United States.
• Local candidates preferred.

Ideal Candidate

The successful candidate is a polished, dependable account management professional who enjoys building lasting client relationships and serving as a trusted partner to customers. They are naturally organized, possess excellent business judgment, communicate with confidence and professionalism, and can manage multiple priorities without sacrificing attention to detail. They are comfortable working independently while collaborating cross-functionally to deliver an exceptional customer experience and drive long-term account success.