What are the responsibilities and job description for the Director of Member Experience position at CareConnect?
Connecticut Association for Healthcare at Home
Location: Connecticut | Full-Time | Director Level | Exempt
Are you a relationship builder, strategic thinker, and hands-on leader ready to elevate member engagement and impact in Connecticut’s care-at-home community?
The Connecticut Association for Healthcare at Home—the leading voice for home-based care providers across the state—is seeking a Director of Member Experience (DME) to champion the value and vitality of our membership community.
As the DME, you will oversee Membership, Education, Marketing, and Communications, ensuring these functions work together seamlessly to deliver exceptional value to members and measurable results for the Association. This is a pivotal leadership role for someone who thrives on collaboration, creativity, and making a tangible difference in how care-at-home organizations connect, learn, and grow.
What You’ll Do
· Lead with purpose – Shape and execute strategies that grow and retain membership while deepening engagement and satisfaction.
· Drive revenue and results – Expand participation in educational programs, events, sponsorships, and partnerships to strengthen financial sustainability.
· Elevate the member journey – Create a cohesive, high-impact experience from first interaction to ongoing engagement.
· Unify communications and brand – Oversee messaging that resonates with diverse audiences and strengthens our mission-driven voice.
· Inspire collaboration – Lead a small, dynamic team and work closely with the CEO to align efforts and innovate.
Who You Are
· A strategic connector with a passion for community, engagement, and growth.
· Experienced in membership, education, marketing, or association management (nonprofit or healthcare experience a plus).
· Skilled in revenue development—whether through events, sponsorships, or membership initiatives.
· A creative communicator who knows how to turn ideas into action and data into insight.
· A hands-on leader who thrives in a collaborative, mission-driven environment.
Qualifications
· Bachelor’s degree or equivalent professional experience.
· Strong proficiency in Microsoft Office, Constant Contact, and CRM/database systems.
· Proven track record in member engagement, education programming, or communications strategy.
· Excellent relationship-building, leadership, and presentation skills.
Why Join Us
This is your opportunity to make a statewide impact—helping to shape the future of care at home through education, advocacy, and community. You’ll work alongside dedicated professionals who care deeply about improving care access and quality for Connecticut residents.
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
Work Location: In person
Salary : $75,000 - $85,000