Desktop Support Specialist

Key Responsibilities:

• Manage and administer the Google Chrome Management Console for all GDC/GCI devices and users including Gmail, Calendar, Group, Shared Mailboxes, Google Sties, and associated policy and account management.
• Using information provided in the Admin Console, monitor every aspect of the Google Workspace domain. Major metrics to be tracked include but not limited to: Usage, User Status, Storage, Security and File Sharing.
• Manage and monitor sync tools and schedules to ensure proper logging, email alerts, and reports for all activities.
• Configure, deploy, and update Chromebooks, extensions and educational applications
• Enforce device and user policies, including content filters, sign in restrictions, and security settings
• Provide tier 1-2 technical support to teachers on Chrome OS and Google Workspace for education
• Troubleshoot hardware, software and connectivity issues related to Chrome devices
• Collaborate with instructional technology teams to ensure compatibility of digital learning tools
• Maintain accurate inventory records for Chrome devices and peripherals
• Document support procedures, user guides, and troubleshooting steps
• Analyze support trends to recommend improvements in device management and user experience
• Monitor system performance, updates and security compliance within the Chrome environment

Qualifications:

• Associates or Bachelors degree in Information technology, Computer Science or related field (or equivalent experience)
• 2 years of experience providing IT support or systems administration preferably in an educational setting
• Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices

Technical Skills

• Proficiency with Google Admin Console, Chrome Management Console and Google workspace
• Proficiency in Apple products and Mac support
• Familiarity with device imaging, policy configuration, and remote management tools
• Knowledge of network connectivity, Wi-Fi troubleshooting and endpoint security best practices
• Experience supporting web-based applications and learning management systems (LMS)

Soft Skills

• Strong problem-solving skills
• Ability to translate technical information into user friendly terms
• Customer service mindset with patience and professionalism
• Excellent organizational and documentation abilities
• Strong communication skills

Preferred Qualifications

• Google Certified IT Support Professional or Google Certified Administrator
• Experience with large scale Chromebook deployments
• Familiarity with content filtering tools and device compliance reporting

Working Conditions

• Standard office and/or hybrid work environment
• Travel is required throughout the state of Georgia
• Occasional lifting of up to 25 lbs
• Will be required to go into prison setting with escorts

Job Type: Contract

Pay: $37.27 - $40.00 per hour

Expected hours: 40 per week

Work Location: In person

Salary : $37 - $40