What are the responsibilities and job description for the Desktop Support Level III position at Tyto Athene, LLC?
Tyto Athene is searching for a Desktop Support Level III to join our team in Warner Robins, GA. This is a complex, multi-year contract supporting the Air Force Reserve Command (AFRC) Information Technology (IT) Services.
Responsibilities:
- Oversees the productivity of 10 Command Focal Point (CFP) personnel
- Provides support to end-users for PC, server, mainframe applications, and hardware.
- Performs configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- Maintains currency and highest level of technical skill in field of expertise.
Required:
- Recommend 5 or more years of experience managing network modernization work or system projects of similar scope and complexity.
- Experience as a desktop support technician or equivalent.
- Capabilities needed to deliver in-person and remote IT aid.
- Fantastic installation, diagnostic, upgrade, and restoration abilities.
- Excellent vertical and lateral thinking.
- Superb time management skills.
- Clear written and verbal communication.
- Forbearing, flexible, and supportive
- Active CompTIA IAT Level II certification (SecurityPlus , etc.)
- Provide onsite support at Waner Robins AFRC in GA.
Clearance:
- Active DoD Secret clearance
Salary : $27 - $30