What are the responsibilities and job description for the Program Manager position at Tyto Athene, LLC?
Description
Tyto Athene is seeking a Telecommunications Program Manager to support the Social Security Administration's Telecom Program and telephony systems, an enterprise-class VoIP, MS Teams PBX and Unified Communications solution, across all CONUS/OCONUS locations.
Responsibilities
Required:
About Tyto Athene
At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?
Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.
Submit a Referral (https://careers-gotyto.icims.com/jobs/1643/program-manager/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834326889)
Location US-MD-Baltimore
ID 2026-1643
Category Information Technology
Position Type Full-Time
Tyto Athene is seeking a Telecommunications Program Manager to support the Social Security Administration's Telecom Program and telephony systems, an enterprise-class VoIP, MS Teams PBX and Unified Communications solution, across all CONUS/OCONUS locations.
Responsibilities
- Project Planning and Management : Develop comprehensive project plans that outline timelines, milestones, and resource allocation. Ensure projects are completed on time and within budget.
- Team Coordination : Manage and coordinate the efforts of various teams, including engineers, technicians, and contractors, to ensure effective collaboration and communication throughout the project lifecycle
- Risk Management : Conduct risk assessments and develop contingency plans to mitigate potential issues that may arise during the project.
- Quality Assurance : Ensure that project deliverables meet quality standards through regular quality checks and managing quality assurance processes.
- Ability to Analyze and Audit invoice patterns.
- Reviewing, analyzing, and providing a summary report on service provider statements.
- Liaise with Telecom service providers to provide status on service provider network outages and coordinate escalation of the same.
- Supervise Processing and tracking MAC (Move Add Change ) order requests.
- Communicating with clients, engineers, contracting personnel, and vendors to bridge gaps and resolve potential order delay issues.
- Ability to read and decipher carrier invoices and customer service records.
- Capturing key circuit and service attributes to update and maintain Telephone Management System inventory database.
- Completing various order processing steps to move orders through Pending Processing, Ordered with Vendor, and following up until the carriers fulfill orders and coordinate and schedule installations.
- Work with the carrier(s) to resolve identified billing disputes, manage and resolve disconnection notices.
- Interact with customer and carrier(s) relating to invoice processing to resolve any items which prevent completion.
- Ensure proper, timely and accurate invoice processing.
- Other tasks as deemed necessary by the Program Manager or designated Government project lead.
Required:
- Obtain (through SSA) Public Trust (Suitability) government clearance
- PMP Certification or equivalent education/experience
- Bachelor's degree (BS/BA) in Communications or equivalent work experience
- Minimum of 5 years' experience in telecom customer service
- Must have at least 2 years' experience working with SharePoint Online and Office 365
- Solid understanding of Excel functions and formulas at an intermediate level
- Must be willing to work at customer site in Baltimore, MD.
- Experience working with LECS (Local Exchange Carrier System)
- Experience with Ordering and Billing Services
- Knowledge of wireline telecom circuits and services
- Must be able to independently work on a project and have initiative to communicate internally and externally
- Detail-oriented with strong analytical skills
- Problem solver with entrepreneurial attitude
- Ability to navigate basic computer systems and work in Microsoft Excel at mid-level
About Tyto Athene
- Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
- Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?
Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.
Submit a Referral (https://careers-gotyto.icims.com/jobs/1643/program-manager/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834326889)
Location US-MD-Baltimore
ID 2026-1643
Category Information Technology
Position Type Full-Time