What are the responsibilities and job description for the Desktop Support Technician position at MetroSys?
About the Role:
MetroSys is seeking a skilled and customer-focused Desktop Support Technician to provide onsite technical support at a manufacturing client facility in Dublin, Georgia. The ideal candidate will be a hands-on problem solver with experience supporting Windows environments, manufacturing floor systems, and user hardware in a fast-paced production setting.
Key Responsibilities:
Provide Tier 1 and Tier 2 desktop support for end users, including hardware, software, and network troubleshooting.
Support manufacturing systems and equipment, ensuring minimal downtime for production-critical devices.
Install, configure, and maintain Windows PCs, printers, scanners, and mobile devices.
Manage support tickets, track resolutions, and maintain documentation using the client’s ticketing system.
Coordinate with IT infrastructure and application teams for escalated issues or specialized support.
Maintain inventory of IT assets and perform regular hardware checks and preventive maintenance.
Ensure compliance with company IT policies and security standards.
Qualifications:
3 years of experience in desktop or IT support, preferably in a manufacturing or industrial environment.
Strong troubleshooting skills for Windows operating systems and Microsoft 365.
Experience with network connectivity, VPN, and printer configuration.
Familiarity with Active Directory, imaging tools, and basic network troubleshooting.
Excellent communication and interpersonal skills.
Ability to work independently and provide responsive onsite support.
Preferred Skills:
Experience supporting manufacturing control systems, barcode scanners, or production line devices.
Familiarity with ITSM/ticketing systems (e.g., ServiceNow, HappyFox, Jira).
CompTIA A or similar certification preferred.