What are the responsibilities and job description for the Lead Security Service Technician – Enterprise Access Control & CCTV (NY, NJ) position at Care Security Systems Inc.?
Region: New York / New Jersey (NYC, NJ and surrounding areas)
Job Type: Full-time
Pay: $35.00–$45.00 per hour
Industry: Enterprise Security Systems & Solutions
About Us
Care Security Systems is a family-driven, high-performance security integration company serving enterprise-level clients across NYC, Long Island and New Jersey.
We believe in professionalism, integrity, timeliness, appearance, and genuine care — for our clients and for each other. Our culture is built on teamwork, growth, and delivering gold-standard service every time. If you’re a motivated, energetic technician who takes pride in your work, wants to keep growing, and loves solving problems for clients who appreciate quality, you’ll feel at home here.
Position Summary: We’re looking for a Field Service Technician with strong hands-on experience servicing and troubleshooting enterprise access control and CCTV systems, especially Genetec Security Center (Synergis & Omnicast) and Lenel.
This role is ideal for someone who:
- Wants to be the go-to problem solver for our clients
- Communicates clearly with clients, the service manager, and the team
- Loves being in the field
- Is hungry for career advancement
- Takes ownership, shows up on time, and cares about doing things the right way
We’re not just hiring skill sets, we’re hiring attitude, character, and the untrainable qualities that make someone outstanding.
What You’ll Do
- Respond to service calls at client sites across NYC, NJ and surrounding areas.
- Serve as the primary on-site technical resource for access control and CCTV service and repairs.
- Diagnose, repair, terminate and install:
- Genetec Synergis access control panels & controllers
- Genetec Omnicast VMS
- Honeywell ProWatch panels
- Card readers, door contacts, REX devices, electronic locking hardware, cameras, and related field devices
- Provide real-time troubleshooting and problem-solving on site.
- Keep the service manager and office informed on the status of every call.
- Ensure accurate reporting, documentation, and inventory tracking.
- Maintain a high standard of safety, professionalism, behavior, and appearance.
- Represent Care Security Systems with the same care you’d show to family, because that’s how we operate.
Required Experience
- 5–7 years of hands-on experience servicing/installing commercial access control & CCTV systems.
- Proven experience in a service role (service calls, troubleshooting, repairs).
- 6 months–2 years hands-on experience terminating:
- Honeywell ProWatch
- Genetec Security Center – Synergis & Omnicast
- Experience in enterprise environments (corporate campuses, high-rise buildings, multi-site installations).
Technical Skills We’re Looking For
- Expert in access control panel/controller termination and troubleshooting.
- Skilled in installing and servicing card readers (HID, Wiegand), door hardware, electronic locks, and field devices.
- Strong CCTV background: IP cameras, cabling, terminations, NVR/DVR platforms.
- Solid understanding of IP networking (switches, PoE, addressing, device connectivity).
- Able to read/interpret blueprints, riser diagrams, and system drawings.
- Experienced with Cat5e/Cat6, coax, low-voltage cabling, pulling wire, and field troubleshooting.
Professional & Soft Skills
This is where the untrainable qualities matter most:
- Earns client trust with professionalism and calm confidence
- Excellent communicator with clients and teammates, including timely updates and documentation
- Positive attitude, solution-oriented mindset, and strong work ethic
- Reliable, punctual, and committed to delivering top-tier work
- Team-first mentality — no egos, no drama, just professionalism and pride
Other Requirements
- Valid driver’s license
- Ability to travel across NYC’s 5 boroughs, New Jersey and surrounding areas
- Able to lift 50 lbs, climb ladders, and work in varied environments
- Must be local or willing to commute to NYC/NJ
Compensation & Benefits
- $35.00–$45.00/hour (based on experience)
- Company vehicle
- 401(k) with company matching
- Medical, dental & vision insurance
- Life & disability insurance
- Paid time off
- Flexible schedule
- Growth opportunities in a rapidly expanding company
Schedule
- Monday–Friday
- 8-hour shifts
- Some flexibility based on service call needs
If This Sounds Like You… You’re the kind of technician who wants to solve problems, wants to grow, and wants to be part of a team that actually appreciates your effort. We’d love to meet you.
Apply today and build a career, not just a job, with Care Security Systems.
Job Type: Full-time
Pay: $35.00 - $45.00 per hour
Benefits:
- Health insurance
Work Location: On the road
Salary : $35 - $45