Operations Manager

Pay:$65,000.00 - $72,000.00 per yearJob description:Operations Manager (Trades Division)Base Pay: $65,000 - $72,000 Commission & BonusOTE Annually: ($120,000-$150,000)MissionTo safeguard homes and businesses with professional, dependable, and innovative security solutions, delivering a seamless end-to-end customer experience.VisionTo be the leading provider of innovative door and security solutions in the New York to New Jersey region, setting the standard for safety, reliability, and customer satisfaction.Core ValuesInspirational, Disciplined, Accountable, Results-Oriented, Transparent, AlignedCompany CultureAlpha Locksmith & Security operates like a trades command center. We move fast, solve problems without excuses, and treat every installation, dispatch, and customer interaction with professional precision. We invest in our people, promote from within, and expect leaders to build systems that scale, protect margins, and eliminate chaos. Collaboration is non-negotiable, ownership is mandatory, and results speak louder than intentions. Our environment is built for operators who want to build, optimize, and lead a resilient, no-setbacks team.Role OverviewThe Operations Manager is the operational backbone of the trades division. This role is responsible for overseeing field technicians, scheduling and dispatch, inventory flow, compliance, safety standards, project execution, and service delivery. You will own operational efficiency, customer satisfaction, profit retention, and internal accountability across the business.Key ResponsibilitiesField & Service OperationsLead technician teams and dispatch logistics across NY/NJ/NJ service zonesOptimize routing, scheduling, and job assignment to maximize billable hours and response timeMaintain accountability for installation quality, job completion rates, and service KPIsOversee company trucks, fuel cards, tools, and field resource utilizationEnsure Alpha delivers a seamless A-to-Z security installation and service experienceInventory & Supply ChainManage and track inventory for doors, locks, access systems, cameras, and security hardwareMaintain accurate stock levels, minimize shrinkage, and control operational costsPartner with suppliers and internal teams to ensure timely product deliveryProtect revenue by eliminating delays tied to parts, trucks, or toolsProcess & ComplianceBuild and enforce SOPs for installations, dispatch, safety, inventory, and field reportingEnsure licensing, inspections, OSHA compliance, and local trade regulations are metMaintain transparent documentation and reporting for all jobs, trucks, tools, and materialsConduct audits to ensure team alignment and operational accuracyTeam Leadership & PerformanceDrive a disciplined, results-oriented team culture that rewards performance, not politicsTrain, mentor, and develop technicians with on-the-job training and certification pathwaysMaintain accountability loops for field productivity, response times, and quality assuranceImplement performance incentives that protect profit and reward operational excellenceBuild alignment across internal teams and field teams to support referral and service momentumMust-Have CompetenciesProven experience managing field operations in a trades business (locksmith, doors, security, HVAC, electrical, low-voltage, or similar)Strong knowledge of dispatch systems, routing, inventory management, and technician oversightAbility to create, enforce, and optimize operational SOPsExperience managing company trucks, fuel programs, and field tooling systemsLeadership style rooted in accountability, transparency, alignment, and measurable resultsHigh urgency execution mindset with margin-protection disciplineOperational CompetenciesOrganized operatorwho can run schedules, field operations, and inventory without dropped detailsAdapts quicklyto changing priorities, jobsite conditions, customer needs, and internal bottlenecksMakes things happenwith urgency, ownership, and zero dependency on hand holdingMetrics drivenleader who tracks job completion, response times, technician productivity, margin retention, and customer satisfactionReporting disciplineto deliver weekly operational metrics, field performance insights, and inventory cost trackingCost efficient decision makerwho finds the best operational solution while protecting profit and controlling spendScales processesfor a team of 15 to 20 technicians, installers, and field operatorsLeadership RequirementsProven ability tolead 15 to 20 peoplein a trades or field service environmentNot afraid to make decisionsand stand by themDirect decision makerwho does not freeze when variables changeOwns accountabilityfor team performance, job quality, customer outcomes, and operational costsFinds the best solutionin every scenario while remaining cost conscious and operationally soundDrives team successthrough systems, clarity, coaching, and measurable outcomesMindset & AuthorityDecision making authority is required. This role must operate as a true decision maker, not a coordinator waiting for approvalNo hesitation execution style. You must assess, decide, deploy, and measureComfortable making callsthat impact routing, inventory, labor allocation, vendor costs, and customer service outcomesNo fear of tough conversationswith technicians, vendors, or customersTransparent operator, aligned leader, results first mentalityCompensation & BenefitsBenefitsCompany truck fuel card fuel reimbursementFlexible schedulingTools and equipment providedOn-the-job training professional development certification pathwaysPaid Time OffEmployee discountReferral programCompensationBonus opportunitiesCommission payPerformance bonusWhy an Operator Will Win HereThis is not a role for task managers. This is for builders who want ownership, growth, and the chance to architect operations inside a fast-growing trades company. If you want your work to matter, your systems to scale, and your results to drive the next level of Alphas growth, this is your seat.Benefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offProfessional development assistanceReferral programWork Location: In person

Salary : $65,000 - $72,000