What are the responsibilities and job description for the Call Center Representative position at Cardiovascular Logistics?
Cardiology Consultants of Philadelphia ( CCP ) is a professional medical organization committed to the healing mission of Medicine, and is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.
CCP specializes in providing comprehensive cardiology care and currently has over 30 locations throughout the Philadelphia area. We are currently hiring for a full-time Patient Care Representative to work at our Paoli, PA location.
Please note this role is entitled to a $500 sign-on bonus.
Responsibilities
- Receives, places, and transfers telephone calls using appropriate phone etiquette
- Records and communicates all messages in an accurate, concise, and timely manner, using appropriate medical terminology and abbreviations, and appropriate EMR workflows for "phone notes".
- Routes emergency calls appropriately.
- Pages individuals to inform them of telephone calls, using paging and interoffice communication equipment.
- Maintains an accurate listing of physician phone numbers, fax numbers, and addresses.
- Performs clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail when required.
- Ability to make appointments in GPMS
Requirements
- Must have experience in a medical office setting, preferably in Cardiology
- Must have the ability to multitask
- Computer knowledge is a must
- Experience with an EMR system is a plus
- Must be well-spoken, friendly, and outgoing
Benefits:
Cardiology Consultants of Philadelphia provides medical, vision, dental, 401k, profit sharing, LTD, generous PTO, and paid holidays.
*If you are hired, and assuming your employment is in good standing, you will receive the sign-on bonus. The bonus will be paid to you no later than 30 days following your start date. In the event that you voluntarily terminate your employment or the Company terminates your employment for cause within 6 months of your date of hire, you will be required to repay the full amount of your sign-on bonus.