What are the responsibilities and job description for the Guarantor Collector position at Cardiovascular Institute of the South?
Who We Are:
Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.
What We Offer:
Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.
What We Offer:
- Choice of three health insurance plans
- Dental insurance coverage
- Vision insurance coverage
- 401(k) with company match and profit-sharing plan
- Company-paid short-term and long-term disability coverage
- Company-paid life insurance for you and your family
- Access to company-provided training and educational resources
- Eligibility for annual merit-based performance increases
- Accrued General Purpose Time (GPT)
- Eight company-paid holidays
- Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
- Complimentary Employee Assistance Program (EAP) for all employees and their dependents
- Works in the billing office as a Guarantor/Collections Clerk.
- Monitors patient accounts for delinquency and takes appropriate collection actions.
- Communicates directly with patients regarding billing issues and outstanding balances.
- Makes recommendations for collection agency referrals.
- Posts various monthly account adjustments and prepares collection lists.
- Educates and counsels patients about insurance benefits, billing policies, and delinquent accounts.
- Performs additional duties as needed to support the goals and mission of CIS.
- Helps maintain the financial health of CIS by actively managing delinquent patient accounts.
- Ensures patients are informed and supported in understanding their billing responsibilities.
- Contributes to a positive patient experience by handling billing concerns professionally and clearly.
- Supports smooth office operations through timely reporting, adjustment postings, and effective communication.
- Promotes CIS’s patient-centered philosophy through education and financial guidance.
- You’re a high school graduate with strong organizational and time management skills.
- You have the ability to understand and operate computer systems.
- You’re comfortable speaking with patients about sensitive financial matters in a respectful and helpful manner.
- You have a proactive approach to resolving billing issues and delinquent accounts.
- You value teamwork and are flexible in supporting broader office and organizational goals.