IT Operations Support Lead

About Cardea Health:  

Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations. Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well-being of our entire community. We provide medical support to populations that experience homelessness.  

At Cardea, we are dedicated to creating a workplace that celebrates diversity and actively seeks to include underrepresented communities. We believe that diversity drives innovation and fosters a more dynamic, inclusive, and productive work environment. We actively encourage individuals from underrepresented backgrounds to apply for our open positions. We value your unique perspectives, experiences, and talents, and we are committed to providing equitable opportunities for growth and advancement. Join us in building a team that reflects the rich diversity of our society and let's make a positive impact together. 

Primary Work Location:  

Hybrid: This is a hybrid position based in the Bay Area. Team members in hybrid roles split their time between remote work and in-person collaboration. In-person work may take place at any of our Bay Area locations, depending on team needs, client services, or program priorities. Hybrid roles are designed to support flexibility while maintaining strong, mission-driven connections across teams and sites. The frequency of in-person work varies by week depending on the needs of our programs. 

Job Summary:   

We are seeking an experienced IT Operations Support Lead with strong organizational and interpersonal skills to take full ownership of Cardea Health’s internal IT environment. This hands-on, senior-level role requires deep expertise in network administration, systems and device management, endpoint security, and multi-site end-user support. The ideal candidate is highly proactive, able to work independently, and comfortable managing technology across multiple east bay locations. 

This role serves as the primary point of contact for all internal technology support needs, overseeing day-to-day IT operations, security tasks, system administration, and device lifecycle management. The IT Operations Support Lead works closely with the Chief of Staff on IT planning, account management, purchasing, and vendor coordination, while providing guidance and oversight to a part-time IT support staff member. This position is critical to ensuring reliable, secure, and efficient technology for all Cardea Health employees. 

About the role:

• Lead the evaluation of Cardea’s information systems and develop strategic recommendations for technology enhancements, modernization initiatives, and investments that drive organizational performance

• Manage, mentor, and guide designated IT staff; assign priorities, monitor progress, and ensure successful completion of projects and initiatives

• Ensure help desk requests are addressed promptly and effectively by coordinating with the IT team, monitoring response times, supporting staff in delivering timely assistance, and personally handling tickets when needed

• Safeguard the security and compliance of Cardea’s information systems by implementing cybersecurity best practices, monitoring risks, and maintaining HIPAA and other regulatory standards for data, networks, and applications

• Travel between Cardea sites across multiple East Bay locations to provide hands-on IT and software support, as well as infrastructure oversight

• Plan, implement, and maintain technology infrastructure programs that ensure reliable operations, align with organizational goals, and support budget objectives

• Oversee enterprise technology functions, including system upgrades, application management, network reliability, shared data resources, and lifecycle planning

• Govern the policies, standards, and strategic direction for robust connectivity and network integration across local and wide area networks, including remote sites, to ensure secure, reliable, and scalable site to site communications

• Act as a strategic technology advisor to Cardea staff and departments, facilitating effective system use and guiding adoption of new tools, processes, and best practices

• Identify skill gaps, promote staff development, and implement targeted training programs to enhance system utilization, security awareness, and workforce capability

• Analyze complex system challenges and organizational needs; prepare actionable reports and recommendations; collaborate across departments to support cross-functional initiatives

• Oversee vendor relationships, contracts, and service agreements; coordinate external support and ensure vendors meet performance and quality expectations

• Maintain accurate system documentation, technology asset records, and lifecycle management processes to ensure accountability, compliance, and informed decision-making

Minimum Required Skills & Qualifications:  

• 4–6 years of level 3 IT support experience

• Strong understanding of information system networks, LAN technologies, and protocols, including SSL, LDAP. TCP/IP, Layer 3 switches, and subnetting

• Experience managing Microsoft 365, Intune, and Microsoft Entra

• A high level of info security and Protected Health Information awareness

• Strong troubleshooting, documentation, and communication skills

• Valid driver’s license and ability to travel between sites

• Familiarity with powershell and scripting for automation and integration

Preferred Skills & Qualifications:  

• CompTIA Network , Security , CCNA, CCNP, ITIL, OSCP, CISSP, CPTS, Microsoft Certified

• Prior IT management experience

• Experience in healthcare IT (HIPAA compliance, patient management systems, multi-site clinical support)

• Bachelor's degree in computer Networking, Information Technology, or related field

Physical Requirements:  

• Occasional sitting or stationary work 

• Frequent standing, walking, kneeling, stooping, and ascending stairs 

• Occasional lifting and carrying up to 20 lbs 

• Frequent pushing and pulling 

• Frequent reaching high, low, and level 

• Ability to lift and move computer equipment as needed

Work Environment:  

In-person onsite at a supportive housing facility. Constant work around and/or with people OR Interaction with patients, clients, and external customers

Benefits: 

Employees in this role may be eligible for a range of benefits, including  

• Employer-supported medical,  

• Access to dental and vision insurance,  

• Paid vacation and sick time,  

• Retirement plan (401k) participation with a company match,  

• Commuter benefits,  

• Long Term Disability,  

• Life Insurance 

• Eligibility for certain benefits may vary based on hours worked per week and length of employment.  

• Specific details are provided in the benefits guide and are subject to change 

Cardea Health is an Equal Opportunity Employer 

Cardea Health is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the state of California and San Francisco Fair Chance Ordinance. 

This job description is not designed to contain a comprehensive list of activities, duties, or responsibilities for this role. Activities, duties, or responsibilities may change, or a new job description may be assigned at any time with or without notice.