Care Coordinator: Natalie's Place

About Cardea Health:  

Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations. Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well-being of our entire community. We provide medical support to populations that experience homelessness.  

At Cardea, we are dedicated to creating a workplace that celebrates diversity and actively seeks to include underrepresented communities. We believe that diversity drives innovation and fosters a more dynamic, inclusive, and productive work environment. We actively encourage individuals from underrepresented backgrounds to apply for our open positions. We value your unique perspectives, experiences, and talents, and we are committed to providing equitable opportunities for growth and advancement. Join us in building a team that reflects the rich diversity of our society and let's make a positive impact together. 

Primary Work Location: Natalie's Place

Natalie’s Place is one of several Cardea Health transitional housing programs for medically complex and behaviorally vulnerable unhoused individuals, located in Fremont. Cardea Health’s transitional housing programs collaborate with a wide range of referring partners across Alameda County to support individuals with complex health and social needs. Natalie’s Place provides comprehensive supportive services, including onsite nursing and caregiving support, transportation to medical appointments, nutritious meals, housing navigation and placement assistance, and additional wraparound services designed to promote stability, recovery, and long-term housing success.

Job Summary:   

The care coordinator will assist clinical staff and residents in the coordination of medical and behavioral health care. 

Job Duties 

• Maintain a calendar of upcoming resident medical and behavioral health appointments. Communicate upcoming appointments to clients, clinical staff, and transportation services 

• Assist clinical staff and site-based residents in the scheduling of client medical and behavioral health appointments. 
  Communicate with local pharmacies regarding site-based resident prescriptions. At the direction of nursing staff request medication refills, deliveries, and transfers 

• Request relevant medical records of site-based residents from hospitals and community clinics. Transmit medical records and other authorized requested documentation to partner clinics to facilitate care coordination 

• Interface with site-based resident healthcare coverage plans to avoid interruption in services and facilitate care 

• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls 

• Ensure adherence to infection control standards on site among staff and residents 

• Answer calls to the nursing station and respond independently to when appropriate 

• Assist nursing staff with light clerical duties including filing and making copies. 

• Maintain confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA) 

• Practice harm reduction principles on site, including interventions that minimize harmful effects of substance use while treating all residents with dignity and respect 

• Other duties as assigned 

• Constant work around and/or with people OR Interaction with patients, clients, and external customers 

• Clinical setting in a permanent supportive housing site  

Minimum Required Skills & Qualifications:  

• High School Diploma or equivalent 

• Must be authorized to live and work in the U.S 

• Must be at least 18 years of age 

• Must have personal, reliable transportation to and from work sites and shifts

Preferred Skills & Qualifications:  

• Prior experience with homeless or incarcerated populations is desirable 

• Self-directed and able to work with minimal supervision 

• Detailed oriented and highly organized 

• Must provide proof of COVID vaccination or willing to be vaccinated 

• Prior experience with homeless or incarcerated populations is highly desirable 

• Proficiency in Microsoft Outlook, Word and Excel 

Physical Requirements:  

• Occasional sitting or stationary work 

• Frequent standing, walking, kneeling, stooping, and ascending stairs 

• Occasional lifting and carrying up to 20 lbs 

• Frequent pushing and pulling 

• Frequent reaching high, low, and level 

Work Environment:  

• In-person onsite at a supportive housing facility. Constant work around and/or with people OR Interaction with patients, clients, and external customers.

Benefits: 

Employees in this role may be eligible for a range of benefits, including  

• Employer-supported medical 

• Access to dental and vision insurance 

• Paid vacation and sick time 

• Retirement plan (401k) participation with a company match 

• Commuter benefits 

• Long Term Disability 

• Life Insurance 

• Eligibility for certain benefits may vary based on hours worked per week and length of employment 

• Specific details are provided in the benefits guide and are subject to change 

Cardea Health is an Equal Opportunity Employer 

Cardea Health is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the state of California and San Francisco Fair Chance Ordinance. 

This job description is not designed to contain a comprehensive list of activities, duties, or responsibilities for this role. Activities, duties, or responsibilities may change, or a new job description may be assigned at any time with or without notice. 

Salary : $25 - $35