CUSTOMER SERVICE AND OFFICE SUPPORT REPRESENTATIVE

JOB DESCRIPTION FOR CUSTOMER SERVICE AND OFFICE SUPPORT REPRESENTATIVE

Customer Service and Office Support Representative to help take customer orders, conduct customer visits, assist in clerical office work, and more.

Essential Duties and Responsibilities

· Calling upon existing customers to see what they need;

· Entering customer orders into computer system;

· Answering incoming phone calls;

· Calling upon customers on an as needed basis;

· Assisting in accommodating customers special requests, as needed;

· Accurately enter sales orders and purchase orders, and forwarding documents to the appropriate place;

· Maintain purchase order accuracy throughout the loading and transportation processes;

· Reconciling purchasing department order confirmations and passing’s with quantities booked on purchase orders;

· Alerting procurement team of variances in confirmations and passing’s vs what is booked in the system;

· Assisting in troubleshooting logistical and transportation issues;

· Responsible for providing support to employees who need help or are overburdened with work;

· Demonstrating full comprehensive and effective usage of computer software modules on a daily basis;

· Participate in helping the office team to use electronic inventory tracking;

· Ensuring office supplies are well stocked;

· Represent the company at customer trade shows;

· Any special projects assigned.

Qualification and requirements

· Strong communication and customer service skills

· Experience with data entry and computer operation

· Proficiency in typing, Microsoft Office, Excel, and Outlook

· Ability to reprioritize work flow and to multitask

Physical Demands and Abilities

· Occasionally required to use hands to finger, handle or feel, reach with hands and arms and talk or hear

· Occasionally lift and/or move objects 10-75 lbs., occasionally lift and/or move objects that weigh more than 100 lbs.

· Occasionally required to stand, walk, stoop, kneel, crouch or crawl

· Occasionally required to sit and climb or balance

· Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus

· Specific hearing abilities required for this job include adequate hearing over a loud work environment in which several pieces of machinery are frequently running including pallet jacks, large shipping vehicles, motors, engines, etc.

· Occasionally required to enter and exit large refrigerated coolers, as well as work in warehouse open to outdoor temperatures during shipping and/or receiving. Must be able to tolerate working in temperatures ranging from 25 degrees up to 100 degrees; work environment may be cool and wet

· Ability to multitask, reprioritize, and to make quick decisions and follow commands of supervising staff

· Meet attendance standards

Carbonella & DeSarbo, Inc. is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

SPECFICS FOR POSITION

HOURS

Five day per week schedule

Monday through Friday TBD

Sundays 2PM-630PM

Some Holidays

Hours subject to change depending upon workload, but workweek will remain at or around 40 hours. In certain instances, overtime may be required, as well as weekend hours.

EVALUATION PERIODS

Sporadic evaluation and/or performance review

HOLIDAYS

Please see employee handbook

VACACTION TIME

Please see employee handbook

SICK TIME

Please see employee handbook

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person