What are the responsibilities and job description for the Strategic Support Specialist position at CAPPS LLC?
Do you thrive at the intersection of strategy, organization, and making things happen? Do you enjoy being the calm in the legal storm—the go-to person who turns chaos into clarity? If so, you might be the Strategic Support Specialist we didn’t know we were missing. At Rausch Sturm LLP, we believe law doesn’t have to be rigid—and neither does our culture. We’re a tight-knit team that works hard, laughs often, and is passionate about delivering real impact to our clients. Now we’re on the lookout for a behind-the-scenes dynamo to help us run smoother, smarter, and stronger.
Key Responsibilities:
- Identify, process, and manage accounts for data vendor processing, ensuring timely and accurate data exchange.
- Monitor and analyze vendor data performance, focusing on ROI by batch, vendor, client, and state.
- Maintain and develop dashboards, reports, and visualizations to track KPIs and support internal/external reporting.
- Manage third-party vendor budgets, forecast hit rates, and reduce data waste.
- Prepare for and participate in monthly vendor performance meetings.
- Communicate with vendors regarding data quality, volume forecasts, and issue resolution.
- Forecast firm and client collection performance with high accuracy (within 3% of actuals).
- Support compliance, audit, and regulatory reporting with timely and accurate data.
- Recommend process improvements based on data insights.
What You Bring:
- Associate degree in Data Analytics, Computer Science, Business, or related field (Bachelor’s preferred).
- 1–3 years of experience in data analytics, data interchange, or business process analysis.
- Proficiency in SQL, Excel, Power BI, and data visualization tools (e.g., Tableau, Qlik).
- Strong critical thinking, problem-solving, and communication skills.
- Experience in financial services or debt collection is a plus.
- EDI/data exchange experience preferred.
- Ability to manage multiple tasks in a fast-paced, dynamic environment.
Work Environment & Physical Requirements:
- Primarily office-based with potential for hybrid work.
- Prolonged periods of computer work and occasional lifting (up to 25 lbs).
- Must be able to navigate all departments within the organization’s facilities.
Perks & Benefits:
- Salary Range: $60,000 – $68,000 annually, based on experience and qualifications.
- Bonus Potential: Eligible for quarterly firm performance-based bonus, tied to both individual performance and overall firm performance.
- 401(k) Matching: Company-sponsored retirement plan with matching contributions.
- Health Insurance: Comprehensive medical coverage to support your well-being.
- Dental & Vision Insurance: Plans to help you maintain your smile and sight.
- Life Insurance: Employer-paid coverage for peace of mind.
- Paid Time Off: PTO to recharge and take care of what matters most.
- Referral Program: Earn rewards for helping us grow our team with great talent.
Salary : $60,000 - $68,000
