What are the responsibilities and job description for the Collections Manager position at CAPPS LLC?
Lead with confidence. Coach with purpose. Drive results. We’re looking for a dynamic and detail-driven Collections Manager to take the reins of our high-performing Debt Resolution Specialist team. Reporting to the Director of Collections, you’ll be the go-to leader for quality assurance, performance coaching, and process improvement. If you’re passionate about people, compliance, and delivering results—this is your chance to make a real impact.
What You’ll Own:
Oversee daily Collector Call Audit Reports and distribute feedback to the team.
Track audit acknowledgements and client call defects, ensuring timely resolution.
Review audit disputes, listen to calls, and collaborate with managers and compliance to uphold standards.
Lead internal and client-facing call calibrations to ensure alignment and excellence.
Analyze trends in call performance and share insights with senior leadership.
Partner across departments to maintain top-tier call quality and compliance.
Take on special projects and initiatives as assigned by the Director.
What You Bring:
1–3 years of supervisory experience, ideally in collections or debt resolution.
Solid understanding of consumer credit laws (bonus points if you’ve worked in compliance-heavy environments).
Strong communication skills and a proactive, accountable mindset.
Ability to build rapport with consumers while driving performance.
Bilingual skills are a plus.
Proficiency in Microsoft 365 is a must.
High school diploma or GED required.
Why You’ll Love Working Here:
Flexible Work Setup – Office-based with potential for hybrid flexibility.
Balanced Schedule – Monday–Friday, 45–50 hours per week with room to flex.
High-Impact Culture – Fast-paced, collaborative, and focused on results.
Bonus Potential – Quarterly performance-based bonuses tied to your success and the firm’s.
401(k) Matching – Invest in your future with company-sponsored retirement contributions.
Comprehensive Health Coverage – Medical, dental, and vision insurance to support your well-being.
Life Insurance – Employer-paid for peace of mind.
Paid Time Off – Recharge and take care of what matters most.
Referral Program – Help us grow and earn rewards for great recommendations.
Salary : $65,000
