What are the responsibilities and job description for the BDC Service Department (Spanish Speaking) position at Capitol Chevrolet?
Come be part of the #1 Chevy dealership in the Nation! Capitol Chevrolet serves Austin as well as the surrounding areas and is part of the Berkshire Hathaway Automotive Group. Besides having opportunities for growth, we also have an amazing work atmosphere. We do things differently than the average dealership and we cant wait for you to come be part of this great team and start an amazing career. Apply today!
About Us: Come see why Capitol Chevrolet has been been awarded Dealer of the Year time after time!! Our market experience and success is hard to match in our industry.
What We Offer
- Medical, vision, and dental insurance
- 401K
- Paid time off
- Employee discounts
- Company holidays
- Holiday parties
- Growth opportunities
- Competitive Pay W/ Bonuses and Spiffs
Responsibilities
- Answer customer calls and establish follows-up with appointments.
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Follow up with leads that are not ready to make an appointment or no-show.
- Participate in team and process development sessions – keeping positive relationships with teammates, and dealership management.
- Utilize CRM tracking system daily
- Follow up with potential leads and regular customers for maintenance recall reminders
- Receive inbound and outbound calls for customer needs
- Rotating Saturdays
Qualifications
- At least one previous role based in customer service experience, business development, or dealership
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
- Willing to submit to a pre-employment background check and drug screen
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.