Tour Receptionist- Cocoa Beach

Capital Vacations is the fastest growing company within our sector of the Hospitality Industry. We provide best-in-class service, have an unparalleled product which offers our members access to (90 ) internal club destinations as well as thousands more external destinations.

We provide opportunities to those wanting to join a dynamic, fast paced team driven to success and rewarded with industry leading compensation plans.

Purpose

Responsible for providing customer services to guests, undertaking various administrative duties, diffusing conflict, and ensuring an enjoyable experience.

Job Duties

• Greet and check-in guest
• Assist guests with; collecting payments/pre-authorize payments; making reservations for entertainment, lodging; and/or planning itineraries for shows, attractions, and restaurants
• Run and prepare reports – opening and closing
• Answer phones
• Communicate all pertinent and required information/reports for Management (DOS, DOM, T.O., Admin. Manager, etc.)
• Provide information to guests about the area, including directions and show information
• Coordinate with Sales Manager on any additional gifts to be issued for New Owners
• Prepares count and profiles of tours for the entire day
• Updates numbers to Sales Managers as more tours are added
• Communicates with Admin Manager or Leads with unusual tours/gifts
• Maintains clean lobby, stocks magazines or literature
• Other duties as assigned
  
  

Job Requirements

• High School Diploma/GED
• Prior Administrative experience
  
  

Benefits

• Medical, Dental, Vision
• 401k
• PTO
• Employee Travel Perks
• $16/hr with an increase to $17/hr after 90 days
  
  

Shift

• Day to early evening shifts
• Weekend availability is a must