What are the responsibilities and job description for the Bilingual Call Center Agent ( Spanish/English) - 3rd Party Debt Collections position at Capital Management Services, LP?
Now Hiring: Bilingual Third-Party Debt Collectors (English/Spanish)
Capital Management Services is actively seeking motivated bilingual professionals to join our growing third-party collections team. If you are fluent in both English and Spanish and thrive in a fast-paced, performance-driven environment, we want to speak with you.
With over 20 years of experience in the Buffalo area, CMS is a trusted leader in the third-party debt collection industry. We provide the tools, compliance-focused training, and earning potential needed to build a successful long-term career in collections.
Position Responsibilities
#ZR
Capital Management Services is actively seeking motivated bilingual professionals to join our growing third-party collections team. If you are fluent in both English and Spanish and thrive in a fast-paced, performance-driven environment, we want to speak with you.
With over 20 years of experience in the Buffalo area, CMS is a trusted leader in the third-party debt collection industry. We provide the tools, compliance-focused training, and earning potential needed to build a successful long-term career in collections.
Position Responsibilities
- Handle inbound and outbound third-party collection calls with English and Spanish-speaking consumers
- Negotiate payment arrangements and secure account resolutions
- Review account information and communicate balances, payment options, and account status professionally and compliantly
- Maintain accurate collection notes and account documentation
- Follow all FDCPA, state, client, and company compliance guidelines on every call
- Meet daily call volume, payment, and performance expectations in a goal-oriented call center environment
- Bilingual in English and Spanish required
- Previous third-party collections experience is a plus, but not required
- Customer service, collections, sales, or call center experience preferred
- Strong communication, negotiation, and problem-solving skills
- Ability to work independently while meeting performance goals
- Starting pay of $17.00 per hour
- Uncapped monthly commission opportunities with average monthly commissions ranging between $1,200 - $1,400 per month
- $150 Sign-On Bonus after 60 days of employment
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Plan
- Paid Time Off
- Full-Time Schedule
- Long-term career growth opportunities
- Fully paid training begins June 1st, 2026
- Full-time
- In-person position
#ZR
Salary : $1,200 - $1,400