Overnight Customer Service Representative

Overnight Lost/Stolen Customer Service Representative – Remote

Remote Position – Licensed for Residents of Pennsylvania, Ohio, and West Virginia Only

Capital Management Services has an exciting opportunity for individuals looking to join our growing Overnight Lost/Stolen Customer Service team.

We are seeking dependable and customer-focused candidates interested in a fully remote position supporting a large banking institution. This role is ideal for individuals with experience in customer service, collections, telemarketing, sales, or other customer-facing environments. Candidates looking to break into the remote call center industry are also encouraged to apply.

This position requires overnight, weekend, and holiday availability and is not a traditional 9–5 role.

Position ResponsibilitiesFile Fraud & Dispute Claims

Assist customers who suspect fraudulent activity on their account by filing disputes and securing debit cards for customer protection.

Deliver Empathetic Customer Service

Customers calling about potential fraud are often stressed or concerned. Representatives must maintain professionalism, empathy, and composure throughout every interaction.

Work Overnight & Off-Hours Schedules

This role operates during nights, weekends, and all holidays. Candidates must be comfortable working non-traditional schedules, including mandatory holiday coverage.

Training ScheduleWeek 1 – Beginning 6/8

Training Hours: 5:00 PM – 9:00 PM

• Monday: Orientation – Crescent / TAC / HR
• Tuesday: Orientation – Equipment & Technology Setup

Week 2 – Beginning 6/15

Training Hours: 9:00 PM – 2:00 AM

• Monday: Classroom Training
• Tuesday: Classroom Training
• Wednesday: SideJack & Navigation Training
• Thursday: SideJack & Navigation Training

Week 3 – Beginning 6/22

Transition to OJT – All Days 9:00 PM – 2:00 AM

• Monday: Mock Calls While Navigating Systems
• Tuesday: Mock Calls While Navigating Systems
• Wednesday: Warm-Up & First Live Calls with Assistance
• Thursday: Live Calls with Support from MOD / Agent Trainer

Requirements

• High School Diploma or GED required
• Associate Degree preferred
• Must be at least 18 years old
• Background check required
• Strong communication and customer service skills
• Ability to problem solve in a fast-paced environment
• Minimum 3 years of PC or laptop experience required

Internet & Equipment Requirements

• Wired high-speed internet connection required
• Minimum internet speed:
  • 25 Mbps Download
  • 25 Mbps Upload
• WiFi is NOT permitted
• Company equipment provided

Phone Requirements

• Android Smartphone (OS 11 or higher) OR
• iPhone (iOS 15 or higher)
• Smartphone with unlimited minutes or landline phone required

Schedule

• Overnight Shift
• Evening Shift
• Weekends Required
• All Holidays Required

Compensation

• $14.00 per hour
• Expected hours: 20–40 hours per week
• Bonus pay opportunities available

Benefits

• 401(k)
• 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Training
• Work From Home

Job Type

Full-Time
Remote

Work Location: Fully Remote

Salary : $14