Customer Account Representative – 1st Party Collections

Buffalo, NY | Full-Time | Starting at $16/hour Up to $500/Month in Bonuses

Capital Management Services (CMS) is hiring for our June 1st, 2026 training class!

CMS is a Buffalo-based company specializing in first-party account servicing and payment reminder calls for a nationally recognized financial institution. We are a compliance-focused organization that offers a professional, team-oriented environment with opportunities for long-term career growth.

We are currently looking for motivated individuals with strong communication skills, basic computer proficiency, and a dependable work ethic to join our growing team.

What You'll Do

In this role, you will handle both inbound and outbound calls with current banking customers regarding recently missed payments (2–90 days past due). This is not third-party debt collection or old debt recovery.

Responsibilities Include

• Handling inbound and outbound customer calls
• Assisting customers with payment reminders
• Reviewing account information professionally and accurately
• Navigating multiple computer systems efficiently
• Providing excellent customer service while maintaining compliance standards
  
  

Compensation & Benefits

• Starting pay of $16/hour
• Up to $500/month in performance bonuses
• Paid training
• Paid time off
• 401(k) with company match
• Health, dental, and vision insurance
• Referral program
• Advancement opportunities
• All equipment provided
  
  

Training Schedule

• Monday–Friday
• 8:30 AM – 4:30 PM
  
  

Position Details

• Full-Time
• Expected Hours: 40 per week
• Work Location: On-Site
  
  

If you are looking for a stable opportunity with growth potential and a supportive team environment, we encourage you to apply today.

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