What are the responsibilities and job description for the Part Time Guest Services - Lucas Oil Stadium position at CAPITAL IMPROVEMENT BOARD?
Guest Services Personnel must have flexibility in their schedule to be able to be on site for all major Lucas Oil Stadium events as needed, mainly evenings and weekends.
DUTIES:
- Give directions to seating sections, restrooms, elevators, concessions, team store, etc.
- Provide event specific information: Schedule of events, location of promotions, etc.
- Report building issues: Broken ATMs, spills, requesting First Aid, etc.
- Provide public information: Future event dates/ticket information, tour information, Fun Facts, etc.
- Being a City Concierge: Assisting with directions outside of Lucas Oil Stadium, provide area maps, recommend restaurants, etc.
- Wheelchair Services, Assisted Listening Devices
- Lost & Found
- Complaints/Comment Cards
REQUIRED EXPECTATIONS: Ability to constantly use oral communication and effectively speak in front of groups of people.
- Ability to stand for long periods of time and walk throughout the stadium. Frequent climbing of stairs.
- Working conditions require working both inside and outside the Facility.
- Ability to transport guest in wheelchairs during events.
QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Ability to respond and provide information to public inquiries in a courteous manner. Ability to work weekdays, evenings and weekends.
EDUCATION/EXPERIENCE:
High school diploma or general education degree (GED); or six to twelve months related experience or training; or equivalent combination of education and experience.
MISCELLANEOUS:
Working knowledge of American Sign Language and Bi-Lingual a plus.
The Indiana Convention Center & Lucas Oil Stadium is an equal opportunity employer.
Salary : $18