Loan Administrator-Community Development

Capital for Change (C4C) is a full-service Community Development Financial Institution (CDFI) in Connecticut offering capital solutions that create and sustain lasting positive change for low-income communities, broaden social and economic participation, and encourage economic growth and environmental sustainability. We champion projects of all kinds with an approach that one size does not fit all, enabling us to create high impact products and programs that create affordable housing, increase energy efficiency, finance mixed-use development, assist nonprofit organizations and support small businesses.

The Loan Administrator is the operational hub of the lending department responsible for ensuring accurate, efficient, compliant, and mission-driven administration of loans from application through payoff for the Community Development Department. From loan application through closing, funding, booking, and ongoing monitoring, the Administrator helps move transactions forward, coordinates critical documentation and workflow steps, and supports a smooth experience for borrowers, lending staff, and partners. The role also helps strengthen departmental systems by developing procedures, standardizing processes, and identifying opportunities to reduce the time from loan inquiry through approval and closing. Working closely with the Lending team, the Administrator provides hands-on technical assistance, proactive problem solving, and excellent customer service that supports C4C’s community development mission.

Specific Responsibilities

Loan underwriting, closing and disbursement

· Assist lending team in obtaining application materials from borrowers including credit reports.

· Coordinate with appraisers, inspectors, environmental professionals, credit companies and other third-party vendors. Maintain lists of eligible vendors, order reports as needed and process invoices and payments.

· Coordinate closing and funding process with lending officers, borrowers, and legal counsel including review of commitment letters, engagement letters and other documents as needed.

· Oversee the closing and disbursement statement process for approval and maintain credit report invoices for payment reimbursement processing at closings.

· Facilitate document signing and distribution process.

· Ensure compliance with all loan closing and funding requirements.

· Prepare construction draws and payment requests.

· Assist the lending team with the disbursement history for construction loans by ensuring proper documentation and compliance with loan conditions and by tracking advances against budget to keep loans in balance.

· Review property taxes and calculate monthly escrow for loans.

· Verify the borrower’s counsel, wiring, and payment information to ensure accuracy in the transfer of funds.

· Compile impact data and prepare booking forms and loan set up sheets for onboarding loans into the loan servicing system.

· Facilitate the BOOST small business program including document collection, screening of leads, borrower communication and attendance at relevant meetings with the State and other funders.

Administration

· Respond to phone and email inquiries

· Manage the flow of loan documents and processes from the commitment stage through closing and disbursement of funds. Ensure electronic and database files are kept organized, maintaining an audit trail of all loan approvals and closing steps.

· Provide administrative assistance for all Commercial Lending-related committees including:

o Scheduling and sending meeting notices and materials to the Executive Assistant, the commercial lending department, and Loan Committee.

o Managing agendas, taking meeting minutes, and tracking attendance and quorums;

o Finalizing approved LADs and archiving in appropriate digital file locations.

· Ensure all loan data points have been entered into the Commercial Lending Salesforce Database and provide reports as needed.

· Oversee loan pipeline tracking

· Assist in processing existing loan modifications, renewals, deferments, and any other such action requiring a change to the original legal loan documents of existing loans.

· Assist in grant application and reporting activities as needed.

· Draft content for outreach and marketing materials highlighting departmental lending activities.

· Work closely with the finance department to ensure correct accounting for all loans, especially concerning maintaining tracking of reimbursable expenses.

· Provide support and input to the Portfolio Manager including assistance with monitoring reports, impairment reports (PARs), and other needs.

· Assist Community Development Portfolio Administrator, using the LFN servicing system, to respond to inquiries, reporting requests and other data needs from internal and external requests.

· Perform other duties as assigned.

2. Core Competencies

· Must be highly organized, detail-oriented, and able to create and document processes.

· Ability to work independently and to collaborate with a team.

· Microsoft 365 proficiency ,especially Excel, Word, Outlook, Teams and SharePoint. Experience witj CRM especially Salesforce, and ability to learn other software applications.

· Ability to handle multiple tasks and to operate productively without extensive supervision.

· Good problem-solving abilities

· Commitment to clear, detailed, service-oriented communication with borrowers and C4C colleagues and to C4C’s mission and values.

3. Education and experience

Required:

· Bachelor’s degree or equivalent experience in the relevant field, i.e., real estate, community development, loan administration, paralegal with real estate closing experience preferred.

· Must have experience with loan administration, commercial lending, banking, real estate transactions, legal support, portfolio administration, construction administration, or a related field.

· Excellent written and verbal communication skills

Preferred:

· Experience with community development financial institutions (CDFIs), commercial lending, affordable housing finance, small business lending, or community development programs.

· Understanding of and experience with community development lending and public and private sector funding sources a plus

· Familiarity with construction lending and draw administration.

· Notary certification

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Physical Setting:

• Office

Experience:

• Microsoft Excel: 1 year (Required)

License/Certification:

• Certified Notary Public (Required)

Ability to Relocate:

• Wallingford, CT 06492: Relocate before starting work (Required)

Work Location: Hybrid remote in Wallingford, CT 06492

Salary : $55,000 - $65,000