Technical Support

• The Manager, Payments is responsible for managing a team who will ensure the stability, integrity, and efficient operation of the payment platform for the Arbys brand, with the goal of ensuring high levels of guest satisfaction by monitoring, maintaining, supporting, and optimizing payment technologies.

• They will manage, execute, and continually improve on all processes, including, but not limited to requirements gathering, configuration and testing, system launch, post-launch support, and escalated (level 3) support.

• This position will establish close business relationships with corporate and franchise teams through regular communication and business reporting.

• They will also be key to managing vendor relationships relative to all aspects of the Arby's payments platform.

• They will apply proven communication analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments.

• Note: this role varies in the number of direct reports from zero to five depending on business needs. Presently this role leads a team of 0 direct reports with coordination activities across several Vendor Teams RESPONSIBILITIES Duties and Responsibilities Description % of Time Spent

• Ensures that the brand's payment IT products work as expected and provide Level 3 Support for all products within the team's purview. This includes execution, monitoring, maintenance & coordination of all aspects of payments, as well as release management of software deployments, testing and QA activities. 25%

• Leads a team who perform Level 3 coordination activities for payment platforms. 15%

• Establishes connections with brand & franchisee teams to ensure elevated levels of success, complete understanding of requirements and serves as a brand subject matter expert (SME) in appropriate meetings.

• Communicate and collaborate with coworkers, management, franchisees, operators, and others in a courteous and professional manner.

• Use decision-making and negotiation skills. Team-orientation and positive attitude. 15%

• Mentors and builds knowledge and experience within the team so that each team member can own their work within the project with little oversight. 5%

• Establishes the strategy and processes by which the team executes on the regular operational work. 5%

• Develops executive dashboard reporting for leadership. Reporting on workload, adherence to schedules, and quality assurance. 5%

• Effectively ensures the adoption and implementation of the technology goals for the organization. 5%

• Collaborates with all internal and external teams to gather the appropriate requirements to roll out technology programs. 5%

• Responsible for adherence to established budgets, including tracking & reporting. 5%

• Plans effectively and multi-tasks. Utilizes time management and organizational skills to achieve aggressive deadlines; sets priorities and maintains organizational and filing systems.

• Responds promptly to others to ensure open and timely communication. 5%

• Serves as the point of contact for franchisee and vendor escalations of owned products. Communicates all issues, status updates, action items, and risks to the management team. 5%

• Other important duties and responsibilities as needed. 5%

Education qualifications:

• Education Requirements Min/Preferred Education Level Description Minimum 4 Year / bachelor's degree Required Minimum: Bachelor's degree in business administration, Computer Science or related

Experience qualifications:

• Years Of Experience Minimum Years of Experience Maximum Years of Experience Comments 3-5

• 5 years of experience in development and/or implementation related to point of sale, payment, or associated technologies. 3 5 3

• 5 years of managerial and leadership experience

• 5 years of experience in project management or IT staff management experience.

Required knowledge, skills, and abilities:

• Proven ability to oversee collaborative programs with executives, business owners and vendors, on complex technology initiatives, which bear tangible results.

• PMP (Project Management Professional) certification a plus

• Working knowledge and existing relationships with restaurant industry leading technology vendors.

• Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into operational requirements.

• Must be a clear and concise communicator.

• Must have the ability to clearly communicate to all levels of the organization in written, verbal & telephone forms of communication.

• Must have good problem-solving skills in a fast-paced environment.

• Ability to establish and maintain harmonious working relationships with others

• Exceptional organization, communication skills, and keen attention to detail.

• Ability to meet deadlines and make sound decisions based on data and stakeholder feedback.

• Ability to work cross functionally within an organization.

• Intermediate level skills using JIRA and Confluence

• Intermediate level skills with the Microsoft Office Outlook, PowerPoint & Word

• Expert level skills with the Microsoft Office Excel

• Strong understanding of how complex technology systems interact including cloud-based platforms, integration layers and scripting languages

• Analyze problems and escalate issues in a timely manner for quick resolution

• Strong Presentation Skills Team focused

• Enthusiastic about managing projects and working with people
  
  

The pay range that the employer in good faith reasonably expects to pay for this position is $22.19/hour - $34.67/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $22 - $35