SDET (Software Development Engineer in Test) – IVR & Telecom Systems

We are seeking a highly skilled SDET (Software Development Engineer in Test) with strong automation expertise and hands-on experience in IVR, telecom, or contact center applications. In this role, you will design and execute robust automated testing frameworks for distributed systems while partnering closely with engineering, DevOps, product, and operations teams to ensure the delivery of high‑quality, reliable customer experiences.

Key Responsibilities

Automation & Test Framework Development

• Design, develop, and maintain scalable automated test frameworks using Java, JavaScript, Python, or similar programming languages.
• Build automation scripts for functional, regression, and end‑to‑end testing across web, APIs, backend services, and IVR flows.
• Use industry‑standard frameworks such as JUnit, TestNG, Selenium, Playwright, and other test‑runner tools.

IVR & Telecom Testing

• Conduct IVR, telephony, and call‑flow testing using tools like Empirix Hammer or CallMaster (highly desired).
• Validate voice interactions, call routing, speech recognition flows, and telecom integrations.
• Work closely with cross‑functional telecom and contact center teams for scenario validation and troubleshooting.

API, Microservices & Distributed System Testing

• Perform API automation using tools such as Rest Assured or Karate.
• Test distributed applications across multiple layers including UI, APIs, databases, message queues, and cloud infrastructure.
• Execute end‑to‑end validation across microservices‑based ecosystems.

Cloud, DevOps & CI/CD

• Work with AWS services including VPC, S3, Lambda, SQS, and SNS for validating cloud‑native workflows.
• Integrate automated tests within CI/CD pipelines using Jenkins in collaboration with DevOps teams.
• Maintain and provision complex test data sets to support diverse test scenarios.

Quality Engineering & Agile Practices

• Analyze requirements, architectures, and technical specifications to define test strategies and ensure testability.
• Participate in Agile Scrum ceremonies and manage work using tools like JIRA.
• Perform static code analysis using SonarQube and contribute to engineering best practices.
• Collaborate with cross‑functional teams to identify gaps, improve processes, and enhance product quality.

Required Qualifications

• Bachelor’s degree in a technical discipline or equivalent professional experience.
• 6–9 years of experience in software development, test automation, or quality engineering.
• Strong programming experience in at least one modern language (Java, JavaScript, Python).
• Hands‑on experience in automation frameworks and API testing tools.
• Prior experience with telecom, IVR, or contact center application testing.
• Knowledge of cloud platforms (preferably AWS).
• Strong understanding of distributed system testing and CI/CD practices.
• Ability to operate in a matrixed team environment and deliver within sprint timelines.

Preferred Skills

• Experience with Empirix Hammer or CallMaster for telecom/IVR automation.
• Deep understanding of telephony protocols, call flows, and voice application logic.
• Familiarity with monitoring/logging tools and debugging across complex systems.

The base compensation range for this role in the posted location is $88837 to $108569

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law