What are the responsibilities and job description for the NICE - CXone Architect position at capgemini?
Core Responsibilities:
Design Development:
Architect design and maintain NICE InContact solutions including IVR ACD Campaigns Teams and Routing strategies
Build and automate call center workflows including writing call flows prompts and scripts
Ensure adherence to SDLC processes for all development and deployment activities
Integration Automation:
Develop and maintain APIs middleware and ETL jobs for system integrations
Implement automation for user provisioning skill assignment and policy management
System Health Performance:
Monitor system health troubleshoot issues and optimize performance
Ensure observability logging and proactive alerting for all critical components
Technical Expertise Required
Cloud Infrastructure:
Amazon Web Services AWS Strong experience including exposure to Generative LLM technologies
Networking concepts and protocols such as WebRTC for voice and video
Contact Center Technologies:
NICE InContact platform IVR ACD Skills Campaigns and Workforce Management
Nexidia Speech Analytics Implementation and optimization
Workforce Management WFM Scheduling forecasting and intraday adjustments
Quality Management Familiarity with tools like Quality Central
AI NLU:
Natural Language Understanding NLU Specifically Ophelia
Conversational AI and ASR tuning for improved customer experience
CRM Omnichannel:
Integration with Salesforce and Dynamics
Development of Click-to-Call and Chat channels ensuring omnichannel experience
Development Skills:
Fullstack development Frontend and Backend
Strong knowledge of SQL databases and data modeling
Experience with Postman for API testing and validation
Ability to build applications such as Multifactor Authentication and Embedded Agent Workflows
The pay range that the employer in good faith reasonably expects to pay for this position is $36.98/hour - $57.79/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
Salary : $37 - $58