Change Production Readiness Sr Analyst

The Change Production Readiness Sr. Analyst is responsible for ensuring that all changes to production environments are thoroughly assessed, documented, and approved before deployment. This role involves collaborating with various stakeholders to minimize disruptions, enhance system stability, and ensure compliance with organizational standards.

Key Responsibilities:

Change Management

• Review and assess change requests (RFCs) for completeness and risk.

• Facilitate Change Advisory Board (CAB) meetings.

• Ensure compliance with change management policies and procedures.

• Track and report on change metrics and KPIs.

• Support post-implementation reviews and continuous improvement initiatives

Release Management/ Digital Product Release (DPR) Implementation:

• Coordinate release planning and scheduling with development, QA, and operations teams.

• Maintain the release calendar and ensure alignment with business priorities.

• Ensure release packages are tested, documented, and approved before deployment.

• Support post-release reviews and continuous improvement initiatives.

• Continuously monitor and understand release processes .

• Conduct research using ServiceNow documentation on Digital Product Release (DPR).

• Align release practices with DPR capabilities.

• Collaborate with vendor partners to implement DPR in a phased approach, incorporating existing release practices.

• Actively participate in daily scrum calls for DPR implementation and track progress.

• Coordinate with stakeholders and DPR users to gather techno-functional requirements.

• Evaluate whether techno-functional requirements can be addressed using out-of-the-box (OOTB) features as the primary approach.

• Assess the need for DPR customizations, weighing their value addition against potential upgrade challenges in ServiceNow.

• Develop a comprehensive DPR test plan covering all phases, tasks, and functionalities, including both happy-path and complex scenarios.

• Deliver DPR demos, coaching sessions, and training for stakeholders.

• Collect periodic feedback and integrate it into a continuous improvement program to enhance DPR.

• Collaborate with stakeholders to improve governance, automate processes, and reduce overhead efforts

Production Readiness:

• Conduct production readiness assessments for new applications and major changes.

• Validate operational support documentation, monitoring, and rollback plans.

• Collaborate with stakeholders to ensure all readiness criteria are met.

• Support go/no-go decision-making processes.

Deliverables:

• Weekly status reports and dashboards.

• Updated change and release calendars.

• CAB meeting agendas and minutes.

• Production readiness assessment templates and completed checklists.

• Post-implementation review reports.

• Monthly Domain Level Scorecards
  

Qualifications:

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field.

• Experience: Minimum of 5 years of experience in change management, production readiness, or a related role.
  

Skills:

• Strong understanding of ITIL and IT Service Management best practices.

• Excellent risk assessment and mitigation skills.

• Proficient in documentation and process optimization.

• Strong communication and collaboration skills.

• Ability to work under pressure and manage multiple priorities.
  

Preferred Qualifications:

• Certifications: ITIL certification or equivalent.

• Tools: Experience with ServiceNow or similar change management tools

The pay range that the employer in good faith reasonably expects to pay for this position is $32.36/hour - $50.56/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $32 - $51