What are the responsibilities and job description for the Relationship Manager position at Capacity?
About Capacity: Are you ready to take your career to the next level with a dynamic and innovative company? At Capacity LLC, a leader in logistics and 3PL solutions, we believe our people are the key to our success. We’re looking for talented individuals to join our fast-paced, collaborative team where communication, teamwork, and leadership drive real impact.
Here, you’ll thrive in a culture that values continuous learning, professional growth, and innovation—all while having fun along the way. Whether you're starting out or advancing your career, Capacity LLC offers the perfect platform to grow and succeed.
Join us and be part of a company where excellence, customer satisfaction, and our core values are at the heart of everything we do.
Primary Duties And Responsibilities
Here, you’ll thrive in a culture that values continuous learning, professional growth, and innovation—all while having fun along the way. Whether you're starting out or advancing your career, Capacity LLC offers the perfect platform to grow and succeed.
Join us and be part of a company where excellence, customer satisfaction, and our core values are at the heart of everything we do.
Primary Duties And Responsibilities
- Cultivate meaningful, trust-filled client relationships that make every interaction feel valuable and energizing.
- Collaborate with operations and customer service to turn challenges into seamless, positive experiences for clients.
- Spotlight new services and creative solutions that help clients level up and stay ahead.
- Lead the full contract renewal journey—tracking timelines, kicking off renewal conversations, and crafting updated agreements that keep partnerships thriving.
- Run dynamic business reviews that spark alignment, inspire new ideas, and uncover ways to elevate performance.
- Host memorable client entertainment experiences—from impactful meetings to fun outings—that deepen relationships and drive loyalty.
- Represent Capacity LLC with enthusiasm at networking events and conferences, building connections that open doors and spark opportunities.
- 3–5 years of experience as a relationship manager.
- Ability to travel (mostly to NYC, with occasional national trips — about 25%).
- Experience with contract negotiation.
- A team player with a positive, can-do attitude.
- Customer-focused mindset with a passion for delivering great experiences.
- Project management skills are a plus.
- Comfortable creating and interpreting charts and graphs in Excel and PowerPoint, and eager to learn new tools.
