What are the responsibilities and job description for the Client Relationship Manager position at Assisting Hands - Monmouth County?
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Care Manager
About Us
We are a small but mighty home care agency proudly serving Monmouth and Ocean County, NJ. Our team is tight-knit, mission-driven, and rooted in the values of family, compassion, and reliability. Every client is treated as if they were our own loved one, and every team member’s contribution directly impacts the well-being of the families we serve.
As we continue to grow, we are seeking a Care Manager who embodies warmth, professionalism, and follow-through - someone who understands that exceptional care is built on meaningful relationships and consistent communication.
Position Overview
The Care Manager serves as the agency’s frontline relationship builder—responsible for in-home assessments (“living room visits”), client onboarding, care plan oversight, retention, and ongoing customer satisfaction.
This role acts as the critical bridge between:
- Managing Director (marketing, sales, strategic direction)
- Scheduler/Recruiter (staffing cases, filling open shifts, managing caregivers)
Your mission:
Convert leads into long-term clients and ensure every family feels supported, heard, and cared for throughout their entire journey with our agency. You are the trusted liaison, advocate, communicator, and problem-solver who keeps clients engaged and caregivers supported.
Convert leads into long-term clients and ensure every family feels supported, heard, and cared for throughout their entire journey with our agency. You are the trusted liaison, advocate, communicator, and problem-solver who keeps clients engaged and caregivers supported.
Key Responsibilities
Client Assessments, Onboarding & Retention
Client Assessments, Onboarding & Retention
- Conduct in-home assessments and create individualized service plans
- Present our agency with warmth, professionalism, and expertise during living-room visits
- Convert inquiries into active clients through education, rapport-building, and trust
- Maintain regular check-ins with clients and families to ensure satisfaction
- Serve as the family's point of contact for any non-clinical care concerns
- Document all client interactions in our home care software (AxisCare)
Care Coordination & Support
- Partner closely with the Scheduler to match caregivers to the right clients
- Communicate client preferences, updates, and changes to scheduling and recruiting
- Ensure smooth transitions between caregivers and resolve any care-related issues
- Support onboarding of caregivers as needed by gathering client-specific instructions
Quality Assurance
- Conduct recurring client touchpoints (7-day, 30-day, 60-day, quarterly)
- Observe caregiver performance and provide feedback to scheduling/recruiting
- Monitor safety, environmental risks, and changes in condition during home visits
- Advocate for proactive service adjustments to improve care outcomes
What Success Looks Like in This Role
- High conversion rate from lead → assessment → start of care
- Strong client satisfaction and retention
- Fewer caregiver/client mismatches
- Timely feedback loop between Care Manager → Scheduler → Operations Director
- Clients feeling like they’re part of a family—not just a service
- A culture of trust, warmth, and accountability in every home visit and interaction
Required Skills & Experience
- Experience in home care, senior care, case management, customer service, or related field
- Excellent communication skills, both in-person and by phone
- Ability to quickly build rapport with older adults and family decision-makers
- Strong organizational skills and ability to handle multiple priorities
- Professional, compassionate, and reliable demeanor
- Valid driver’s license and reliable transportation
Preferred but not required:
- CNA, HHA, or healthcare-related background
- Experience with AxisCare or similar home care software
- Understanding of dementia, mobility issues, and ADLs/IADLs
Who You Are
You are warm, confident, compassionate, and proactive. You love being on the road, meeting families, listening to their stories, and helping them feel safe and supported. You enjoy working with a small team where your voice matters and your impact is visible each day. You thrive in an environment where:
- Everyone helps each other
- Communication is direct and respectful
- We celebrate wins, fix problems quickly, and move with purpose
- Families know us by name, not by title
If you’re looking for a meaningful role where you can truly make a difference in people’s lives—and be part of a family-oriented agency that values heart and hustle—we’d love to meet you.
Salary : $55,000 - $70,000