Hotel Night Auditor

Job Summary

Join our dynamic hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift, balancing administrative duties with guest relations, while maintaining the safety and security of the property. Your proactive approach and hospitality expertise will help uphold our standards of excellence during the quiet hours of the night, ensuring every guest’s stay is comfortable, secure, and memorable.

Responsibilities

• Conduct nightly audits of hotel accounts using OPERA or similar hotel management software to ensure accuracy and completeness of all transactions.
• Manage front desk operations during overnight hours, including check-ins, check-outs, and handling guest inquiries with professionalism and warmth.
• Respond promptly to guest requests, resolve issues efficiently, and provide exceptional customer service to enhance guest satisfaction.
• Monitor security systems, perform safety checks around the property, and follow hotel emergency procedures to ensure a secure environment for guests and staff.
• Prepare detailed shift reports, incident logs, and financial summaries to maintain accurate records for management review.
• Handle multi-line phone systems with courteous phone etiquette, directing calls appropriately and providing information as needed.
• Support hotel management by assisting with administrative tasks such as billing reconciliation, reservation verification, and updating guest information.

Skills

• Proven experience in hospitality management or hotel front desk operations with a strong understanding of hotel procedures.
• Bilingual or multilingual abilities are highly desirable to serve diverse guest populations effectively.
• Familiarity with night audit processes and hotel management systems like OPERA is essential.
• Excellent customer service skills with a friendly demeanor and professional phone etiquette.
• Knowledge of hotel emergency procedures and safety protocols to respond confidently in urgent situations.
• Strong organizational skills to manage multiple tasks efficiently during overnight shifts.
• Previous resort experience or working in a hospitality environment that emphasizes guest relations is a plus.

This role offers an exciting opportunity to be at the heart of our hotel’s overnight operations—where your dedication ensures every guest’s experience is safe, smooth, and welcoming. We are committed to supporting your growth in hospitality management while fostering a vibrant work environment that values your contributions every step of the way.

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $15 - $16