What are the responsibilities and job description for the Front Desk Associate position at Candlewood Suites?
Are you ready to join a fantastic team where your skills are valued from day one? We're looking for an enthusiastic, organized, and positive individual to be the welcoming face of our hotel as a Guest Service Representative!
This isn't just a job; it's a critical role where you set the tone for every guest's stay. If you love helping people, thrive in a fast-paced setting, and want immediate benefits, apply now!
Why You Should Join Our Team:
- Paid Vacation from Day One! Start accruing paid time off immediately—a great perk for a great job.
- Be the Star: You are often the first face a guest sees, making your role essential to our success.
- Dynamic Work: No two days are the same! Enjoy a role that blends customer service, administration, and problem-solving.
Your Essential Role & Responsibilities:
As a Guest Service Representative, you'll be the ultimate resource for our guests, handling a variety of crucial tasks:
- Hospitality Pro: Efficiently manage check-ins and check-outs, ensuring a smooth arrival and departure for all guests.
- Information Hub: Provide details on hotel policies, services, and amenities, and act as a local expert for directions, dining, and area information.
- Sales & Reservations: Skillfully sell rooms to "walk-in" customers and manage reservations in person and over the phone.
- Administrative & Financial: Process all types of payments, balance the cash drawer, post charges to accounts, and manage reservation data on our computer system.
- Problem Solver: Quickly and effectively respond to guest complaints and resolve issues to ensure guest satisfaction and safety.
- Team Communicator: Inform housekeeping staff of room availability and answer incoming calls.
What We Need From You (Qualifications):
We're looking for someone who is ready to jump in and make a difference! You must be:
- Exceedingly Organized and efficient with a proven ability to multitask.
- Highly Detail-Oriented and Computer Literate.
- A confident Problem-Solver able to effectively deal with internal and external customers.
- A person with a genuine Positive Attitude and a strong desire to deliver outstanding customer service.
- Able to work in a fast-paced environment.
- Available to work weekends and holidays.
If you're ready to start building a rewarding career and gain paid vacation time immediately, we want to hear from you!
Apply Today!
Job Types: Full-time, Part-time
Pay: $15.00 - $15.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
Salary : $15 - $16
