What are the responsibilities and job description for the Front Desk Associate with hotel experience night audit a must position at Candlewood Suites Augusta?
Full job description
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Previous experience in hospitality or hotel management is highly valued.
Duties
- Welcome guests upon arrival and provide a friendly and professional check-in experience.
- Manage reservations, check-ins, and check-outs efficiently using multi-line phone systems and hotel management software.
- Address guest inquiries and concerns promptly, ensuring high levels of guest satisfaction.
- Perform night audit duties as required, ensuring accuracy in financial transactions and reporting.
- Maintain knowledge of hotel amenities, services, and local attractions to assist guests effectively.
- Handle guest relations with professionalism, fostering a positive environment for all visitors.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
- Uphold high standards of phone etiquette when responding to calls and messages from guests.
Requirements
- Previous experience in front desk operations or customer service within the hospitality industry is preferred.
- Strong knowledge of hospitality management principles; hotel or resort experience is a plus.
- Bilingual or multilingual candidates are encouraged to apply, as this enhances guest relations.
- Excellent communication skills with a focus on phone etiquette and interpersonal interactions.
- Ability to work flexible hours, including nights and weekends as needed.
- Strong organizational skills with the ability to multitask effectively in a busy environment.
- Must be able to also handle laundry as needed or any other task asked
- A positive attitude and a commitment to providing outstanding guest services at all times. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Employee discount
Work Location: In person
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Employee discount
Application Question(s):
- Do you have hotel PMS experience ? Opera or Hotel Key a plus
Work Location: In person
Salary : $13 - $14