What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at TownePlace Suites by Marriott Aiken?
Job description
TownePlace Suites by Marriott is an award-winning, extended-stay hotel brand that is ideal for the Upbeat Realist traveler who needs accommodations for longer stays. The brand features a laid-back modern design, which is simple, modern style characterized by personal touches and playful details, allowing guests to live uninterrupted. Offering studio and one-bedroom suites with fully equipped kitchens, and organized closet units from The Container Store, the brand provides thoughtful spaces for both living and working. TownePlace Suites and Tastemade partnered to develop a co-branded cookbook, “Suite Eats,” featuring simple, delicious recipes and cooking tips for longer stay guests, encouraging them to take full advantage of TownePlace Suites’ full kitchen and Weber grills. TownePlace Suites offers the comforts of home with its “Something Borrowed” amenity which allows guests to borrow games and tools from the front desk.
- WE ARE SEEKING A CANDIDATE MAINLY FOR NIGHT AUDIT but MUST BE WILLING TO WORK EVENING SHIFT AS WELL.
Responsibilities:
- Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Creating invoices, bills and checks for vendors, employees and contractors
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Answering calls and queries related to potential booking
Job Type: Full-time
Pay: $13.00 - $13.50 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $13 - $14