Front Desk Agent

Great choice. Since you’re using WebPT, the role becomes much more specialized. Insurance verification is often the "make or break" part of a PT front desk role, as getting it wrong can lead to denied claims and frustrated patients.

Here is the updated job description with those specific technical requirements integrated.

Job Summary

Join our dedicated healthcare team as a Front Desk Coordinator, where you will be the welcoming face and first point of contact for our patients. This vital role involves delivering exceptional patient services, managing complex treatment schedules within WebPT, and ensuring the clinical environment is pristine. Your professionalism and empathy will set the tone for a positive healing journey. If you are detail-oriented, comfortable navigating insurance benefits, and thrive in a fast-paced clinical setting, this is the perfect opportunity to make a real impact on our community’s health.

Responsibilities

• Patient Concierge: Greet patients warmly, managing the check-in/check-out process and ensuring all digital intake documentation is completed.
• WebPT Scheduling: Expertly manage therapist schedules, maximizing clinic flow and minimizing "no-show" gaps using WebPT EMR.
• Insurance Verification: Proactively verify patient insurance coverage, including confirming physical therapy benefits, deductible status, and co-payment amounts prior to the initial evaluation.
• Authorization Management: Track and obtain necessary medical authorizations or referrals to ensure uninterrupted patient care.
• Financial Integrity: Accurately collect and record patient co-pays and balances at the time of service.
• Clinical Environment Support: Maintain a high standard of clinic hygiene by regularly cleaning treatment tables, sanitizing equipment, and ensuring the lobby remains professional and tidy.
• Communication Hub: Handle high-volume multi-line phones with professional etiquette, addressing patient inquiries and scheduling needs with a solutions-oriented approach.

Requirements

• Experience: Previous experience in medical front office operations or high-volume hospitality; direct experience with WebPT EMR is a significant plus.
• Insurance Knowledge: Strong understanding of medical insurance terminology (Deductibles, Co-Insurance, Out-of-Pocket Max, and Auth requirements).
• Interpersonal Skills: Exceptional customer service skills with a focus on empathy, patience, and patient relations.
• Technical Proficiency: Ability to navigate WebPT and multi-line phone systems with speed and accuracy.
• Attention to Detail: High level of precision in data entry and financial record-keeping to ensure clean billing cycles.
• Physical Ability: Comfortable with light cleaning duties (wiping down equipment, tidying the gym floor) and staying active throughout the day.
• Reliability: A consistent, professional presence is required to maintain the clinic’s operational flow.

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person

Salary : $18 - $22