What are the responsibilities and job description for the RVP, Customer Success position at Candex?
The Role
Candex is hiring an RVP, Customer Success responsible for launching new clients and developing customer relationships that promote retention, loyalty and growth. You will cover worldwide customers, track record thriving in a high growth startup, have a strong understanding of Procurement customers.
Our Strategic RVP, Customer Success works closely with customers to ensure high levels of satisfaction, identify growth opportunities and support issue resolutions. You will be responsible for full account management including strategic positioning, product promotion and driving the customer organization's adoption of Candex. In addition, you will provide technical support to customers with the goal of increasing product satisfaction and to provide feedback to the Product Development team to improve product offerings.
Responsibilities
Candex is hiring an RVP, Customer Success responsible for launching new clients and developing customer relationships that promote retention, loyalty and growth. You will cover worldwide customers, track record thriving in a high growth startup, have a strong understanding of Procurement customers.
Our Strategic RVP, Customer Success works closely with customers to ensure high levels of satisfaction, identify growth opportunities and support issue resolutions. You will be responsible for full account management including strategic positioning, product promotion and driving the customer organization's adoption of Candex. In addition, you will provide technical support to customers with the goal of increasing product satisfaction and to provide feedback to the Product Development team to improve product offerings.
Responsibilities
- Oversee and drive launch of new clients including executive account management, strategic positioning, building and demonstrating the value proposition, technical coordination, training & communications plans
- Identify key client contacts to build a network, connect with SMEs, users and drive adoption
- Oversee and address any client or supplier support or technical issues
- Perform data analytics and watch KPIs to drive Candex usage and revenue growth
- Conduct Business Reviews with Clients, including executive sponsors
- Provide projections per client and measure progress against projections
- Identify and execute on new business and client expansion opportunities
- Identify product enhancements, improvements or expansions in order to meet the needs of Candex customers and create value for the organization and our clients
- Understand of Candex's products inside and out
- Create policies and procedures to optimize customer experience
- Support sales as needed
- Relevant experience in Procurement, Procurement Operations, or Procurement transformation
- Experience working with large Fortune 500 companies
- Fantastic interpersonal leadership and influencing skills.
- Highly organized and an excellent communicator, both oral and written
- You are capable of influencing clients to do more, while building relationships and establishing trust
- You are self-motivated and self-directed, constantly seeking out new contacts and coming up with innovative approaches to grow Candex' business
- Bachelor’s or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance
- Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint
- Knowledge of customer service practices
- Technical aptitude and ability to learn software programs
- Knowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc.)
- Knowledge and/or experience with Accounts Payable and Payment processes & software
- Experience with Customer Relationship Management (CRM) software
- Business fluent in a second language is a plus
- We are humble, hungry, intelligent and collaborative. Work alongside teammates who value curiosity, kindness, and shared success.
- Competitive Compensation – Earn a salary and benefits that reflect your skills and impact.
- Parental Leave – Take meaningful time to bond with your growing family.
- Flexible Work Environment – Balance life and work with adaptable schedules.
- Global Team Mindset – Join a diverse, international team that thinks beyond borders.
- Home Office Setup – Get the gear and support you need to work comfortably from anywhere.
- Professional Development – Grow your skills with training and learning sessions.
- Internal Mobility – Explore new global roles and career paths without leaving the company.
- Team Outings – Connect and celebrate with colleagues through regular social events.
- Be a Stickler for Details - we think about the details when making decisions and ensure we haven’t overlooked anything.
- Debate, Decide, Deliver - Candexers foster a culture of open debate so we can make the right decision.
- Innovate to Simplify - we continuously look for simpler ways to do everything.
- Follow Through, Follow Up - we are always moving the ball forward – when we say we will do something, we do it.
- Attract & Develop the Best - we expect each hire to raise the bar, and once they start, they should continue to develop their skills with the support of leadership.
- Keep an Obsessive Customer Focus - our customers’ satisfaction is our obsession, and we will stop at nothing to make their experience simple & flawless.
- Learn & Be Curious - we foster an environment of continual learning and encourage challenging questions and believe curiosity drives innovation and improvement.
- Act with Integrity & Professionalism - we act with honesty, transparency, and ethical principles – ensuring our actions align with our values.