What are the responsibilities and job description for the Customer Success Representative position at Modern.ai?
About Us
Modern.ai is a fast-growing technology company that helps leading brands scale through the power of AI-driven tools and strategies. Our platform makes it easier for companies to understand their customers, optimize performance, and unlock new opportunities for growth.
We work with some of the most innovative and forward-thinking brands in the world, and our team thrives at the intersection of technology, creativity, and business strategy. At Modern.ai, you won't just be part of another tech company—you'll be at the forefront of how AI is transforming marketing.
Joining us means being part of a fast-paced environment where your ideas matter, your work has direct impact, and you'll learn alongside some of the best minds in the industry. We value curiosity, ownership, and collaboration, and we invest in the growth of our people as much as we invest in the growth of our clients.
If you're passionate about technology, eager to grow your career, and want to make an impact in a company that's shaping the future of AI-powered growth, Modern.ai is the place to do it.
Role Overview
We're looking for a motivated Customer Success Representative to join our team in our Miami office. This role is ideal for a recent graduate who's eager to gain hands-on experience working directly with our CEO and Head of Business Development. The Customer Success Manager will play a key role in client onboarding, retention, and customer service—helping our clients get the most value out of our software.
Key Responsibilities
- Own the onboarding process for new clients, including account setup, product walk-throughs, and training sessions.
- Serve as the primary point of contact for clients, answering questions and providing product support.
- Conduct regular check-ins and touchpoints to ensure clients are engaged and successful.
- Proactively address client needs, resolve issues, and deliver solutions that strengthen retention.
- Create and maintain client resources such as guides, FAQs, and how-to content.
- Track client usage and feedback to share insights with leadership.
- Collaborate with the Business Development team to identify opportunities for growth within existing accounts.
Qualifications
- Recent graduate with a Bachelor's degree in Business, Marketing, Communications, or related field
- Strong communication and interpersonal skills, with the ability to explain software concepts clearly.
- Highly organized, proactive, and customer-focused.
- Tech-savvy and comfortable learning new software quickly.
- Prior internship or experience in customer success, account management, or client services is a plus.
What We Offer
- Direct mentorship from senior leadership (CEO and Head of Business Development).
- Competitive compensation and career growth opportunities within a fast-scaling company.
- A collaborative and supportive team culture in the heart of Miami.
- Work with some of today's most exciting and culturally relevant brands, including high-profile and celebrity-backed ventures.
- Join a team that values creativity, collaboration, and measurable results.
- Competitive benefits package including unlimited PTO, medical/dental/vision coverage, and wellness programs.
- Thrive in a fast-paced, people-first culture where creativity and strategy go hand in hand.