Senior Field Service Technician (Tier 3)

The Senior Field Service Technician (Tier 3) is a highly skilled technical professional responsible for delivering advanced on-site support, infrastructure troubleshooting, and project implementation services for managed services clients. This role serves as a senior technical resource in the field, handling escalated issues, leading deployments, and acting as a trusted advisor to clients.

The ideal candidate possesses extensive Managed Service Provider (MSP) experience supporting multiple client environments, strong troubleshooting abilities across servers, networks, cloud platforms, and cybersecurity solutions, and the ability to independently manage complex technical projects from planning through completion. As a senior member of the technical team, the Tier 3 Field Service Technician mentors junior technicians, collaborates closely with Systems Engineers and Project Engineers, and plays a critical role in maintaining exceptional client satisfaction.

Compensation: $80-$90K/yr DOE

Availability: Monday - Friday, 8am - 5pm

Job Duties:

• Provide advanced onsite support for servers, workstations, networks, cloud environments, and business applications.
• Troubleshoot and resolve complex hardware, software, networking, cybersecurity, and infrastructure issues.
• Lead onsite deployments, upgrades, migrations, office moves, and other IT projects.
• Install, configure, and support firewalls, switches, wireless networks, Microsoft 365, Azure, Active Directory, virtualization platforms, and backup solutions.
• Serve as the primary point of escalation for challenging technical issues.
• Maintain accurate ticket, network, and project documentation.
• Communicate effectively with clients, vendors, and internal teams regarding project status, issues, and recommendations.
• Identify opportunities to improve client environments, security, performance, and reliability.
• Mentor Tier 1 and Tier 2 technicians and assist with escalated support requests as needed.
• Follow established MSP processes, standards, and service level agreements (SLAs).

Qualifications:

• 5 years of IT support experience, including 3 years in a Managed Service Provider (MSP) environment.
• Strong experience with Microsoft 365, Azure, Active Directory, Windows Server, virtualization, networking, and cybersecurity best practices.
• Proven ability to lead technical projects and manage multiple priorities.
• Excellent troubleshooting, communication, customer service, and organizational skills.
• Ability to work independently in fast-paced client environments.
• Valid driver's license and reliable transportation.
• CompTIA Network or Security
• Microsoft Certifications
• Azure Administrator Associate
• CCNA or VMware Certifications

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at hr@campuspoint.com or 1 206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy.