Order Fulfillment & Distribution Coordinator (Logistics Operations)

This role offers the chance to work for one of the top local firms in the area, rated as one of the best places to work in Oregon. They provide growth opportunities, excellent benefits, and a challenging yet fun work environment. Take advantage of this opportunity and apply today!

Compensation: $55-$65K/yr DOE

Availability: Monday - Friday, 8am - 5pm

The Order Fulfillment & Distribution Coordinator (Logistics Operations) supports the accurate, timely processing, fulfillment, and shipment of customer orders. This position manages day-to-day logistics activities, monitors order and shipment status, resolves shipping and fulfillment issues, and helps ensure accurate information is maintained throughout the order lifecycle.

This role partners with internal teams, customers, carriers, and other external stakeholders to support efficient order flow and delivery while providing responsive communication. The role also maintains accurate records and reporting within Microsoft Dynamics 365 and related systems, identifies opportunities to improve logistics processes, and supports the overall efficiency and effectiveness of Logistics Operations.

Duties & Responsibilities:

• Own day-to-day order management, monitoring order flow from entry through fulfillment to ensure orders are accurate, complete, and released to the warehouse team on time.
• Manage daily order volume to ensure a smooth flow of orders to the warehouse team, meet customer SLAs, and resolve issues as they arise.
• Ensure shipping carrier requirements, customer routing guides, and third-party service requirements and regulations are followed and well documented.
• Handle all carrier communication, including pickup and delivery; prepare accurate bills of lading, commercial invoices, shipping documents, and required labels.
• Review orders, shipments, and international documentation before shipments leave the facility.
• Manage the RMA process with customers; communicate with the customer and accounting team to ensure credits are properly applied.
• Work with the buying team to arrange inbound and outbound freight as needed, and coordinate returns to suppliers.
• Respond to customer inquiries about order status, shipment delays, and inventory discrepancies.
• Track and analyze mis-shipments and fines; respond to shipping complaints, lost items, and damages; and manage carrier claims for lost, damaged, and late deliveries.
• Work with third-party logistics partners to manage inventory, on-time shipping flow, and requested reporting, and manage the inbound schedule of 3PL inventory.
• Update the shipping system with rates, surcharges, and service standards, and implement cost improvements across the transportation network.
• Collaborate with other departments to integrate logistics with company processes and initiatives.
• Update and maintain standard operating procedures for all customers and provide analysis of findings.
• Utilize IT automation to optimize shipping, transportation, and warehouse procedures.
• Contribute to departmental projects and perform other duties as assigned.

Qualifications:

• Excellent communication – both verbal and written; ability to articulate clearly and professionally via telephone and email
• Capable of reviewing and responding professionally to a large volume of customer emails daily
• Ability to handle customer challenges and keep the best interests of the customer and the company in mind
• Accurate, efficient order entry – the ability to prove one's work
• Career-oriented and Self-starter attitude
• Minimum of 2 years of Experience (Previous experience with a Distributor or web retailer a plus)
• Knowledge of the Microsoft Office 365 suite of productivity tools, with an emphasis on Excel and Teams
• Experience with Microsoft Dynamics Finance and Supply Chain Operations is a plus
• 4-year college degree preferred

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at hr@campuspoint.com or 1 206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy.