IT Systems Specialist

A fast-growing tech-enabled service company supporting the solar and energy storage industries is looking for a Systems Specialist. This role will be an essential part of their IT team, responsible for supporting and maintaining our global IT infrastructure.

You’ll be the primary point of contact for their team members when they need technical help, ensuring everyone has the tools they need to succeed in their mission to protect the planet. Reporting to IT leadership, you will manage daily operations like hardware setups and software troubleshooting while gaining hands-on experience with high-level infrastructure projects.

Compensation: $55k–$65k/yr

Availability: Hybrid, 3–5 days/week onsite

IT Support & Administration

• Provide day-to-day support for end-user Windows and Mac workstations, office software, and licensing.
• Respond to global service desk tickets and deliver timely resolutions to technical issues.
• Manage user account provisioning and permissions across various systems.
• Maintain an accurate inventory of all IT assets and software licenses.
• Support employee onboarding/offboarding for a global remote staff.
• Act as a key contributor to the team Knowledge Base by developing help articles and Standard Operating Procedures (SOPs) in real-time as new issues are encountered and new systems are deployed.

Infrastructure Project Support

• Execute technical tasks for infrastructure projects (e.g., OS version deployments, configuration updates) under senior guidance.
• Assist in the rollout of new 2026 initiatives, including IDP solutions, new MDM platforms, and ITAM solutions.
• Use in-depth tool knowledge to determine the right technical solutions for departmental needs.
• Contribute to technical aspects of IT initiatives and user "How-To" guides during the deployment of new systems.

Security, Frameworks & AI-Assisted Operations

• Partner with the Information Security Team and senior IT staff to swiftly execute tasks required to remediate security findings and vulnerabilities.
• Operate within the ITIL framework for service delivery, following a disciplined approach to incident, request, and change management.
• Maintain a rigorous focus on proper Change Management procedures; demonstrate a deep understanding of the potential impact of infrastructure changes before execution to ensure minimal business disruption.
• Leverage AI tools including Gemini, Claude AI to troubleshoot complex technical issues, synthesize logs, and analyze technical data.
• Use Generative AI as a partner to rapidly draft, fine-tune, and standardize SOPs and knowledge base documentation.

What we are looking for

• 2 years in IT support, system administration, or a related field.
• Global mindset: Experience working with colleagues across multiple countries
• OS Mastery: Proficiency in managing and troubleshooting both Mac and Windows systems.
• Standardized Frameworks: Familiarity with ITIL lifecycle stages (Incident, Problem, and Change Management).
• AI Proficiency: Demonstrated experience leveraging AI platforms (Gemini, Claude AI, etc.)
• Experience with Google Workspace and/or Microsoft Azure.
• Familiarity with VOIP, Enterprise Malware, CRM Platforms, and MDM solutions.
• Understanding of networking (TCP/IP, DNS, DHCP, VLANs, routing, firewalls).
• Experience with VPN technologies and client configuration.

Nice to Have

• Pursuing or holding certifications, such as ITIL, CompTIA Network , Security , or similar
• Experience with AWS, GCP, Azure, Okta, JumpCloud, Salesforce, SOC2, ISO 27001, or automation tools like Zapier, Make, or Power Automate

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at hr@campuspoint.com or 1 206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy.